Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests and Facts
References
Timeline
Generic

Carla Johnson

Northglenn,CO

Summary

A dedicated and results-driven hospitality professional with over 10 years of experience in customer service, sales, and project management. Adept at building and maintaining relationships, leveraging market insights to optimize business performance, and managing cross-functional teams. Bilingual with expertise in data-driven decision making, negotiations, and managing complex projects. Passionate about driving business growth and enhancing client satisfaction in dynamic, fast-paced environments. Seeking to bring strong relationship-building and analytical skills to my next role

Overview

10
10
years of professional experience

Work History

Sales Coordinator

Sage Hospitality
Denver
03.2023 - Current
  • Managed lead distribution, contact and follow up with clients, prioritized tasks to meet key deadlines ensuring performance to maintain high-quality portfolio
  • Fostered strong relationships with clients and team members, improving communication and customer satisfaction
  • Reviewed contracts in Delphi to ensure accurate data, optimizing the booking process securing inventory over high demand periods
  • Worked closely with Sales and Revenue Managers to optimize sales bookings and partner engagement, supporting growth and retention by reviewing rates and availability
  • Provided top-tier customer service, earning the confidence of others, and maintaining high levels of satisfaction from clients

Assistant Manager

Syrup Restaurant
Denver
06.2021 - 09.2022
  • Led daily floor management and achieved a 7% reduction in variable costs by controlling overtime and inventory waste
  • Managed employee schedules and performed administrative tasks including revenue reporting and inventory control, utilizing Excel and Toast software
  • Collaborated with marketing teams to create dynamic promotions that enhanced visibility and attracted customers, increasing restaurant revenue
  • Actively involved in the hiring, training, and mentoring of new staff members fostering empathy and agility, ensuring alignment with business goals

Assistant Manager

Nixon Restaurants
Denver
06.2019 - 04.2021
  • Managed restaurant operations with a focus on product lifecycle and revenue optimization
  • Developed marketing strategies, including social media campaigns and email newsletters, increasing Instagram followers by 1% in one month
  • Worked with vendors and managed inventory to ensure a smooth and cost-effective operation
  • Create marketing opportunities to boost business through visual merchandising, dynamic promotions, and packages

Personal Assistant

Private Yacht
02.2018 - 05.2019
  • Coordinated logistics, able to work independently as well as a strong team player with crew members ensuring the owner’s experience was seamless and highly satisfactory
  • Managed inventory, research vendors, planned travel, and handled various administrative duties related to yacht operations

Education

Masters - Marketing and Business Leadership

Universidad Mundial
La Paz, Mexico
01.2019

Bachelor’s - Tourism Development

Universidad Mundial
La Paz, Mexico
01.2015

Skills

● Market Insights & Data Analysis: Proficient in leveraging market data to drive business decisions and improve customer conversion

● Revenue & Relationship Management: Skilled at managing partner relationships and optimizing pricing strategies to maximize hotel bookings

● Business Development: Experience in identifying high-potential opportunities, negotiating deals, onboarding new partners showing the company value proposition

● Project Management: Strong organizational skills, able to manage multiple projects, with high attention to details ability to prioritize effectively, and meet deadlines

● Communication & Negotiation: Ability to effectively present data and insights, negotiate contracts, and communicate across various levels

● Multitasking & Innovative: Exceptional time management skills, with the ability to balance multiple tasks simultaneously

● Bilingual: English and Spanish proficiency

CRM – 2 years leveraging Salesforce on a daily basis

Accomplishments

  • Ranked as Employee of the Month (09/01/23) for being persistent, consistently exceeding expectations and delivering results.
  • Top gallery host (2015) – Increased F&B sales by $10K and enrolled 10% more Hyatt Gold Passport Rewards members.
  • Trained new staff during the re-opening of Hyatt Place Los Cabos, implementing effective sales techniques.
  • Achieved top 5% employee performance for handling multiple projects and meeting deadlines across various roles.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Interests and Facts

  • Comfortable with frequent travel to meet market demands and build strong relationships with hotel partners
  • Travel the world and meeting new cultures

References

References available upon request.

Timeline

Sales Coordinator

Sage Hospitality
03.2023 - Current

Assistant Manager

Syrup Restaurant
06.2021 - 09.2022

Assistant Manager

Nixon Restaurants
06.2019 - 04.2021

Personal Assistant

Private Yacht
02.2018 - 05.2019

Masters - Marketing and Business Leadership

Universidad Mundial

Bachelor’s - Tourism Development

Universidad Mundial

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Carla Johnson