Carla Kagarise
Bedford ,PA
Summary
Dynamic leader with a proven track record at Horn O Plenty Freshtaurant, where I spearheaded operations management and team building to significantly enhance productivity and profitability. Skilled in customer relations and problem resolution, I excelled in transforming challenges into opportunities, boosting revenue through innovative strategies. My approach combines efficient multi-tasking with effective leadership, driving teams toward peak performance.
Overview
10
10
years of professional experience
Work History
General Manager
Horn O Plenty Freshtaurant
06.2014 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Chestnut Ridge Senior High School
New Paris, PA06.1995
Skills
- Efficient multi-tasker
- Time Management
- Operations Management
- Problem Resolution
- Leadership and team building
- Training and coaching
- Staff Management
- Customer Relations
- Training and Development
- Employee Scheduling
- Verbal and written communication
Timeline
General Manager
Horn O Plenty Freshtaurant
06.2014 - Current
High School Diploma -
Chestnut Ridge Senior High School
Similar Profiles
Amanda WakleyAmanda Wakley
Director of Marketing and Promotions at Big Horn Basin Media formerly Big Horn Radio NetwoDirector of Marketing and Promotions at Big Horn Basin Media formerly Big Horn Radio Netwo
Aswini ShajiAswini Shaji
Casual Admin Coordinator at Te Whatu Ora, Hauora a Toi Bay of PlentyCasual Admin Coordinator at Te Whatu Ora, Hauora a Toi Bay of Plenty
Simi Mukkanamchery PaulSimi Mukkanamchery Paul
Pediatric Registered Nurse at Bay Of Plenty District Health BoardPediatric Registered Nurse at Bay Of Plenty District Health Board
Leonard MaustLeonard Maust
Internal Travel Nurse at Geisinger Medical CenterInternal Travel Nurse at Geisinger Medical Center
Jeremie BellJeremie Bell
Supervisor at Omni Bedford Springs Resort & SpaSupervisor at Omni Bedford Springs Resort & Spa