Carla Keene
Alexandria,Va
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Authorization/coder Representative
Washington Radiology
Fairfax, Va
09.2019 - Current
- Complete and updated patient and claim documentation,performing daily
- auditing accounts for accurate submissions claims.
- Calling insurance co to get an authorization or setting up a claim.
- Coding accounts to be sent out for approval
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Patients Accounts Representative
Fairfax Radiology Consultants
, Va
05.2007 - 05.2015
- Improved and streamlined service to existing clients by maintaining positive, helpful approach.
- Set up and updated customer accounts with interactions, payments and personal information.
- Maintained accurate and complete records on past due accounts and collection actions.
- Developed and maintained solid client relationships by regularly following up on clients.
- Utilized consultative approach to gain trust and confidence of customers.
- Received and processed client payments and updated accounts.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Collection Representative
Focused Recovery Solution
Chester, VA
03.2006 - 05.2007
- Maintains a professional and customer friendly manner with each account,Maintain knowledge and compliance with all applicable federal and state laws, Handles outbound and inbound calls professionally,Negotiates payment plans and settlements,Identifies disputes promptly
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded information about customers' financial status and collections status efforts.
Education
Diploma - Billing/Coding
Ashworth College
Norcross, GA12.2021
Skills
- Customer Service
- Authorizations knowledge
- Organization
- People skills
- Microsoft Office
- Coding
- Payment processing
- Team collaboration
- Insurance billing
- Billing dispute resolution
- Excellent judgment
- Call center background
Additional Information
- AWARDS , Outstanding Collection representative. Outstanding Customer Service.
Certification
- Certified Biller/Coder AshWorth College 2021
Timeline
Authorization/coder Representative
Washington Radiology
09.2019 - Current
Patients Accounts Representative
Fairfax Radiology Consultants
05.2007 - 05.2015
Collection Representative
Focused Recovery Solution
03.2006 - 05.2007
Diploma - Billing/Coding
Ashworth College