Carla Kline
Canton,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administration Assistant
Trinity Health - St. Joseph Mercy Hospital
04.2021 - Current
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Streamlined insurance verification processes, resulting in reduced wait times and increased patient satisfaction.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times.
- Assisted in updating practice management software, leading to more streamlined data entry and record-keeping procedures.
- Improved patient check-in process by developing a concise registration form that captured essential information accurately.
- Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
- Maintained inventory of office supplies for smooth daily operations while minimizing unnecessary expenses through strategic purchasing decisions.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
- Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Fielded concerns surrounding patients and care, liaising between pharmacist, patient, and insurance company.
Pharmacy Technician Specialist
Trinity Health - St. Joseph Mercy Hospital
08.2005 - 04.2021
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Streamlined pharmacy operations by effectively managing inventory levels and maintaining accurate records.
- Improved efficiency in the dispensing process with a strong focus on safety and accuracy.
- Collaborated with pharmacists to ensure smooth workflow, enabling timely processing of prescriptions.
- Maintained clean and organized work environment, adhering to strict hygiene standards for optimal safety.
- Ensured proper storage of medications to maintain quality and potency, reducing potential waste.
- Supported pharmacists in the preparation of compounded medications for individualized treatments.
- Conducted thorough audits for expired medications, minimizing risk to patients and ensuring regulatory compliance.
- Optimized workflow through effective prioritization and multitasking in high-volume settings.
- Managed drug inventory efficiently by rotating stock regularly and monitoring expiration dates closely.
- Mentored junior technicians through hands-on training sessions that fostered skill development and teamwork among staff members.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Arts - Human Resources Management
Bryan University
Tempe, AZ07.2025
Associate of Arts - Human Resources Management
Bryan University
Tempe, AZ01.2024
High School Diploma -
Novi High School
Novi, MI06.2002
Skills
- Workflow Coordination
- Report Generation
- Supply Replenishment
- Meeting Coordination
- Data organization
- Inventory Management
- Office Equipment Maintenance
- Data Entry
- Multi-Line Phone Systems
- Document Scanning
- Schedule Management
- Scheduling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Administration Assistant
Trinity Health - St. Joseph Mercy Hospital
04.2021 - Current
Pharmacy Technician Specialist
Trinity Health - St. Joseph Mercy Hospital
08.2005 - 04.2021
Bachelor of Arts - Human Resources Management
Bryan University
Associate of Arts - Human Resources Management
Bryan University
High School Diploma -
Novi High School
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