Carla Knudson
Naples,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities that come from extensive experience in Customer Service industry. Passionate about promoting, achieving, and maintaining lasting customer satisfaction by delivering quality service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with true passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
City of Naples Airport Authority
11.2021 - Current
- Assists passengers and pilots with all facets of private air transportation to ensure seamless travel experiences, while maintaining excellent rapport with entire team running the 8th best FBO (fixed-base operator) out of over 3,000 in the country.
- Manages high-stress situations effectively, maintaining professionalism under pressure while answering approximately 50 emails and phone calls per day.
- Provides exemplary customer service to high-end, exacting clientele with understanding of their unique requirements.
- Handles customer inquiries and suggestions courteously and professionally.
- Communicates with flight dispatch and fuel operations in fast-paced environment to ensure accuracy and efficiency via two-way radio and multi-line phone
- Identifies and works to solve any issues that may obstruct safe travel or effective communication concerning flights to and from airport
- Accepts and arranges landing and takeoff reservations as well as fuel, scheduling, and maintenance requests, coordinates hotel and catering requests from pilots and flight clients.
English and Composition Tutor
Self-employed
01.2010 - Current
- Assist high school and college students with all facets of English education to include literary analysis and composition, developing student confidence through positive reinforcement strategies.
- Provides one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Establishes positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Education
Bachelor of Arts in English -
University of North Dakota
Grand Forks, North DakotaSkills
- Customer Service
- Problem-solving skills
- Collaboration and Teamwork
- Patience and Empathy
- Library Services
- Writing Skills
- Proofreading
- Computer literacy
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Presentation Skills
Timeline
Customer Service Representative
City of Naples Airport Authority
11.2021 - Current
English and Composition Tutor
Self-employed
01.2010 - Current
Bachelor of Arts in English -
University of North Dakota
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