Carla Landau
Coral Springs,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Frette
05.2022 - Current
- Managed over 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed inventory control, cash control, and store opening and closing procedures
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Assisted in recruiting, hiring and training of team members
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Store Manager
Joie Collection
03.2019 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Supervised guests at front counter, answering questions regarding products
General Manager
Philipp Plein
11.2016 - 03.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Area Sales Manager
Michael Kors
10.2008 - 09.2011
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows
- Collaborated with clients and distributors to create and promote new products
- Introduced cost-saving initiatives to reduce losses and increase profit margin
Education
Bachelor of Science - BUSINESS
FLORIDA ATLANTIC UNIVERSTIY
Boca Raton, FL06.2013
Skills
- Team leadership and coaching
- Excellent customer service
- Decision making and problem solving
- Organization and problem solving
- Order management
- Relationship building and management
- Customer Response
Timeline
Store Manager
Frette
05.2022 - Current
Store Manager
Joie Collection
03.2019 - 02.2020
General Manager
Philipp Plein
11.2016 - 03.2018
Area Sales Manager
Michael Kors
10.2008 - 09.2011
Bachelor of Science - BUSINESS
FLORIDA ATLANTIC UNIVERSTIY
Similar Profiles
Kevin D. BerryKevin D. Berry
Member Owner at Perrine, Redemann, Berry, Taylor and Frette, PLLCMember Owner at Perrine, Redemann, Berry, Taylor and Frette, PLLC
Nicolle LascicheNicolle Lasciche
Sales Associate at Electricos Yusti S.A.SSales Associate at Electricos Yusti S.A.S
Tierenney GarrisonTierenney Garrison
Assistant Nurse Manager at Delray Medical CenterAssistant Nurse Manager at Delray Medical Center
Carlos MelgarCarlos Melgar
Car Detailer at Progressive Auto DetailingCar Detailer at Progressive Auto Detailing
Martin AndersonMartin Anderson
Service Worker II - Parks & Recreation at City of MargateService Worker II - Parks & Recreation at City of Margate