Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla Larralde

Laredo

Summary

Dynamic Front Desk Supervisor at La Quinta Inn & Suites with a proven track record in enhancing guest satisfaction through exceptional customer service and effective problem-solving. Skilled in cash handling and front office management, I successfully streamlined operations, resulting in improved efficiency and positive guest experiences. Committed to fostering teamwork and collaboration.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Baymont Inn & Suit Hotel
05.2025 - Current
  • Assisted clients with daily living activities, promoting independence and well-being.
  • Maintained cleanliness and safety of client environments, adhering to health standards.
  • Communicated effectively with clients to understand their needs and preferences.
  • Documented care services provided, ensuring accurate record-keeping for continuity of care.
  • Collaborated with healthcare professionals to implement personalized care plans.
  • Adapted quickly to changing client requirements, demonstrating flexibility in care delivery.
  • Utilized assistive devices and technology to enhance client mobility and comfort.
  • Participated in training sessions to improve caregiving skills and knowledge of best practices.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Promoted social, emotional, and physical health through diverse activities.
  • Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
  • Kept individuals safe by removing hazards and correcting problems.
  • Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
  • Assisted patients with self-administered medications.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted in the administration of medications under the supervision of registered nurses, ensuring accuracy, timeliness, and proper documentation.
  • Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Adapted caregiving approach based on individual cultural differences among diverse patient populations.
  • Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.

Front Desk Supervisor

La Quinta Inn & Suites In
07.2022 - 05.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained and supervised front desk staff, enhancing teamwork and service quality.
  • Resolved guest inquiries and complaints promptly, fostering positive guest experiences.
  • Implemented efficient scheduling for front desk personnel, optimizing workflow and coverage.
  • Monitored inventory of supplies and amenities, maintaining operational readiness at all times.
  • Conducted daily audits of financial transactions, ensuring accuracy in cash handling procedures.
  • Collaborated with housekeeping to ensure room readiness aligns with guest arrivals.
  • Utilized property management system to track reservations and manage billing accurately.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
  • Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
  • Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
  • Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Attended staff meetings and brought issues to attention of upper management.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Managed front desk maintenance of client records and lab data.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for Number employees.
  • Kept high average of performance evaluations.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Secretary to the Vice President

J.O. Roofing Inc.
03.2011 - 11.2019
  • Managed scheduling and coordination of meetings for Vice President, ensuring timely communication.
  • Drafted and formatted correspondence, reports, and presentations to maintain professional standards.
  • Maintained organized filing system for confidential documents, enhancing retrieval efficiency.
  • Assisted in preparing agendas and taking minutes during executive meetings to streamline discussions.
  • Facilitated communication between departments by relaying information accurately and promptly.
  • Coordinated travel arrangements and itineraries for Vice President, optimizing time management.
  • Supported project management by tracking deadlines and deliverables across various initiatives.
  • Implemented office procedures that improved workflow efficiency within executive operations.
  • Demonstrated adaptability during periods of organizational change with seamless support for new priorities or initiatives assigned to the Vice President.
  • Promoted an inclusive workplace environment through effective management of diversity initiatives championed by the Vice President.
  • Contributed to the success of company initiatives by coordinating events, conferences, and presentations on behalf of the Vice President.
  • Upheld high standards in customer service when representing the Vice President during interactions with clients or partners via phone or email communication.
  • Facilitated seamless collaboration between the Vice President and other executives through efficient liaison work in setting up meetings and conference calls.
  • Improved communication between departments with timely preparation and distribution of meeting agendas, minutes, and relevant documents.
  • Ensured a professional image for the Vice President by proofreading documents for accuracy, consistency, and adherence to company standards.
  • Reduced time spent on administrative tasks by creating detailed reports on budgetary matters, project progress, and employee performance evaluations for the Vice President''s review.
  • Maintained a well-organized office environment conducive to productivity by managing supplies, equipment, and workspace arrangements.
  • Supported decision-making processes through comprehensive research and analysis of industry trends, competitor strategies, and market data.
  • Expedited decision-making processes by presenting accurate and timely information to the Vice President in easily digestible formats.
  • Strengthened inter-departmental relationships with regular updates on key initiatives from the Vice President''s office to department heads or team managers.
  • Optimized executive workflow with proactive anticipation of needs including document preparation, equipment setup, and meeting materials coordination.
  • Aligned team efforts with corporate objectives by communicating key messages from the Vice President''s office to relevant staff members or departments.
  • Assisted in achieving company goals through active participation in strategic planning sessions alongside the Vice President as required.
  • Fostered a positive company culture through coordination of employee engagement activities on behalf of the Vice President''s office.
  • Enhanced executive efficiency by managing the Vice President''s calendar, scheduling appointments, and coordinating travel arrangements.
  • Streamlined office processes for increased productivity by organizing and maintaining filing systems and electronic databases.
  • Safeguarded sensitive information as a trusted confidante while handling confidential files pertaining to company operations or personnel issues.
  • Effectively managed incoming correspondence for prompt executive action by screening calls, emails, and postal mail while prioritizing urgent matters.
  • Handled confidential information in professional manner.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered high volume of phone calls and email inquiries.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Organized and updated schedules for executives.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Coordinated travel arrangements and bookings for executive staff.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Coordinated events and worked on ad hoc projects.
  • Created and managed office systems to efficiently deal with documentation.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Wrote reports, executive summaries and newsletters.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Care Provider

Munchkinland Child Development Center
03.2010 - 03.2011
  • Assisted clients with daily living activities, promoting independence and well-being.
  • Maintained cleanliness and safety of client environments, adhering to health standards.
  • Communicated effectively with clients to understand their needs and preferences.
  • Documented care services provided, ensuring accurate record-keeping for continuity of care.
  • Collaborated with healthcare professionals to implement personalized care plans.
  • Adapted quickly to changing client requirements, demonstrating flexibility in care delivery.
  • Utilized assistive devices and technology to enhance client mobility and comfort.
  • Participated in training sessions to improve caregiving skills and knowledge of best practices.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Organized medication and provided reminders according to schedule.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Promoted social, emotional, and physical health through diverse activities.
  • Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
  • Kept individuals safe by removing hazards and correcting problems.
  • Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
  • Assisted patients with self-administered medications.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted in the administration of medications under the supervision of registered nurses, ensuring accuracy, timeliness, and proper documentation.
  • Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Adapted caregiving approach based on individual cultural differences among diverse patient populations.
  • Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.

Education

Councilor - Education

Laredo Community College
Laredo, TX

Diploma - Education

Martin High School
Laredo, TX
05.2003

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening skills
  • Administrative skills
  • Reservation systems
  • Front desk management
  • Microsoft office
  • Front office support
  • Housekeeping
  • Administrative support
  • POS systems
  • Clerical duties
  • Room assignments
  • Documentation
  • Registration processing
  • File management
  • Hospitality best practices
  • Registration
  • Sales expertise
  • Reservations
  • Training and mentoring
  • Conflict and issue documentation
  • Conflict management
  • Inventory oversight
  • Tourism knowledge
  • Mail and packages
  • Office management
  • Word processing
  • Effective planning
  • Bookkeeping
  • Payment oversight
  • Supply replenishment
  • Information protection
  • Marketing
  • Transaction processing
  • Safety and security procedures
  • Record preparation
  • Foreign languages
  • Report generation
  • Team oversight
  • Corporate branding
  • Automated telephone systems
  • Transportation information
  • Team building
  • Property management systems
  • Analytical mastery
  • Financial records oversight
  • Fluent in language and language
  • Guest amenities
  • Lobby oversight
  • Service dispatching
  • GoConcierge
  • Computer skills
  • Problem-solving
  • Teamwork and collaboration
  • Phone and email etiquette
  • Detail-oriented
  • Data entry
  • Staff training
  • Office organization
  • Payment processing
  • Customer service management
  • Invoicing and billing
  • Relationship building
  • Guest registration
  • Front office management
  • Data confidentiality
  • Guest reception
  • Payment collection
  • Team supervision
  • Nightly audits
  • Operations management
  • Quality assessment
  • Supply and materials oversight
  • Reservation management
  • Data gathering
  • Staff supervision
  • Records management
  • Concierge services
  • Two-way radio operation
  • Strategic planning
  • Staff scheduling
  • Charge posting
  • Facilities management software
  • Revenue management
  • Business development
  • Event coordination
  • Dining and amenity recommendations
  • Coaching and mentoring
  • Switchboard operation
  • Tour arrangements
  • Oprah cloud
  • Card Key Making
  • Synixis
  • Synixis 2

Certification

TABC Certified, Food Handler & CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Baymont Inn & Suit Hotel
05.2025 - Current

Front Desk Supervisor

La Quinta Inn & Suites In
07.2022 - 05.2025

Secretary to the Vice President

J.O. Roofing Inc.
03.2011 - 11.2019

Care Provider

Munchkinland Child Development Center
03.2010 - 03.2011

Councilor - Education

Laredo Community College

Diploma - Education

Martin High School

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Carla Larralde