Carla Latson
Brockton,MA
Summary
Proven Office Services Specialist with a track record of enhancing file organization and customer service efficiency at Campbell Trial Lawyers. Expert in streamlining archive access and improving inquiry response times. Demonstrates strong organizational skills and a commitment to maintaining office supplies, ensuring operational excellence.
Overview
22
22
years of professional experience
Work History
Office Services Specialist
Campbell Trial Lawyers
06.2004 - 09.2024
- Reviewed files and records to obtain information to respond to customer and client requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Answered calls to address customer inquiries, confirm appointments, and provide [Product or Service] information.
- Managed incoming mail distribution while also overseeing outgoing shipments to ensure timely deliveries.
File Organizer
John Leonard Employment Services
02.2003 - 06.2004
- Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Assisted with data entry and administrative support tasks to help meet team goals.
Education
High School Diploma -
Cohasset High
143 Pond Street Cohasset Massachusetts06-1979
Skills
- Maintaining Office Supplies
- File Organization
- Scheduling appointments
- Telephone inquiries
Timeline
Office Services Specialist
Campbell Trial Lawyers
06.2004 - 09.2024
File Organizer
John Leonard Employment Services
02.2003 - 06.2004
High School Diploma -
Cohasset High
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