Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Lawson

Charleston,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic professional with a proven track record in hospitality and retail management. Excelled in team leadership and relationship building, enhancing customer satisfaction and loyalty. Fluent in Spanish, adept in proposal writing and office administration, driving operational improvements and business growth. Achieved consistently high customer service scores, underscoring a commitment to excellence and results.

Overview

7
7
years of professional experience

Work History

Barista

Target
09.2019 - 08.2021
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Receptionist

Jiffy Lube
08.2018 - 02.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Associate Baker

The Morning Dove
12.2017 - 02.2018
  • Completed morning bake-off and prep
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Event Coordinator Intern

GBK Productions
05.2014 - 08.2014
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Planned large-scale events such as trade shows, conferences and meetings.
  • Led vendor negotiations to obtain cost-effective services and products.
  • Accurately calculated and processed expenses during and after events.
  • Consulted with customers to determine objectives and requirements for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Developed post-event reports to determine effectiveness of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Developed detailed event reports, documenting all aspects of each event.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Developed creative themes for events and created related activities to engage attendees.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Produced concept plans for high-profile corporate meetings and events.

Education

Bachelor of Arts - Fashion Merchandising

Academy of Art University
San Francisco
05.2015

Skills

  • Team Leadership
  • Relationship Building
  • FLUENT IN SPANISH
  • Exceptional customer service
  • Retail Management
  • Hospitality service expertise
  • Proposal Writing
  • Office Administration
  • Calendar Management
  • Meeting planning

Timeline

Barista

Target
09.2019 - 08.2021

Receptionist

Jiffy Lube
08.2018 - 02.2019

Associate Baker

The Morning Dove
12.2017 - 02.2018

Event Coordinator Intern

GBK Productions
05.2014 - 08.2014

Bachelor of Arts - Fashion Merchandising

Academy of Art University

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Carla Lawson