CARLA LEE
Montz,LA
Summary
Strong leader and problem-solver with 10+ years of experience. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Adept in all microsoft programs: Microsoft word, Excel, Powerpoint, Outlook, Onenote and Microsoft teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Operations Specialist
Cox Communications
06.2022 - Current
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Accomplished multiple tasks within established timeframes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Bilingual Lead Sales Consultant
Cox Communications
01.2018 - 06.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
Bilingual Sales Representative
Sprint
01.2016 - 01.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Operations Manager
Raising Cane's Restaurants
05.2011 - 01.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Associate of Science - Paralegal
ITT Tech St. Rose
06.2012
Skills
- Shrinkage Control
- Business Planning
- Project Management
- Sales and Marketing
- Inventory Merchandising
- Customer Relationship Management
- Time Management
- Performance Monitoring and Evaluation
- Operation Monitoring
- Team Leadership
Certification
- Business Office Technology Certification
- Court Interpreters of Louisiana
Languages
Spanish
Native or Bilingual
Timeline
Sales and Operations Specialist
Cox Communications
06.2022 - Current
Bilingual Lead Sales Consultant
Cox Communications
01.2018 - 06.2022
Bilingual Sales Representative
Sprint
01.2016 - 01.2018
Operations Manager
Raising Cane's Restaurants
05.2011 - 01.2016
Associate of Science - Paralegal
ITT Tech St. Rose
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