Carla Lemminger
Slinger,Wisconsin
Summary
Dynamic professional with a proven track record at Off to Neverland Travel, excelling in itinerary planning and relationship management. Skilled in delivering exceptional customer service, I help to enhance client satisfaction through tailored travel experiences and effective problem resolution. Adept at navigating high-volume environments, I consistently contribute to increased revenue and client retention.
Overview
22
22
years of professional experience
Work History
Server
Champps Americana
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Travel Agent
Off to Neverland Travel
02.2012 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Talent Acquisition Recruiter
Kelly HR First/GE Healthcare
01.2007 - 02.2009
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Streamlined the interview process for efficiency, resulting in reduced time-to-fill for open positions.
- Assisted in developing employer branding strategies that showcased company culture and attracted ideal candidates.
- Implemented diversity initiatives within the recruitment process, contributing to an inclusive workplace environment.
- Conducted thorough pre-screen interviews to effectively assess candidate qualifications and fit for company culture.
- Organized successful career fair events to increase brand awareness and attract top talent in the industry.
- Negotiated competitive compensation packages to secure high-quality candidates while remaining within budget constraints.
Account Coordinator
GMR Marketing - Global Headquarters
07.2003 - 01.2007
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls, and demos for [Number]-person account management team.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Updated internal databases with account information to maintain concise, clear records.
- Assisted in developing and implementing successful marketing strategies to increase client revenue.
Education
Bachelor of Arts - Marketing And Advertising
UW-Milwaukee
Milwaukee, WI12-2004
Skills
- Itinerary planning and travel arrangements
- Travel industry expertise
- High-volume environments
- Travel research
- Social media
- Relationship management
- Providing customer service
- Account management
- Troubleshooting and problem resolution
- Campaign execution
- Account supervision
- Strong work ethic
- Exceptional customer service
- Guest engagement
Sales Awards
Sales Award for reaching 1 Million in Sales an Independent Contractor with Off to Neverland Travel.
Sales Award for reaching 3 Million in Sales an Independent Contractor with Off to Neverland Travel.
Sales Award for reaching 5 Million in Sales an Independent Contractor with Off to Neverland Travel.
Timeline
Server
Champps Americana
04.2021 - Current
Travel Agent
Off to Neverland Travel
02.2012 - Current
Talent Acquisition Recruiter
Kelly HR First/GE Healthcare
01.2007 - 02.2009
Account Coordinator
GMR Marketing - Global Headquarters
07.2003 - 01.2007
Bachelor of Arts - Marketing And Advertising
UW-Milwaukee
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