Microsoft Office
Carla Lewis
Supervisor/Manager
Las Vegas,NV
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Occupancy Specialist
Southern Nevada Regional Housing Authority
Las Vegas, NV
11.2022 - Current
- Performed case management duties involving the annual, interim, and contract execution for HCV participants; interview clients to assure continued compliance with HCV program guidelines; explain SNRHA program requirements; and answer questions about policies, rules, regulations, and procedures within department established timelines
- Reviewed client application port-in documents and files; collect and research information that verifies family composition, income, criminal history, and other factors affecting eligibility and/or continued assistance; enter updated information on case files and database; and calculate income accurately, certify eligibility, and re-calculate rent as needed within timelines established by HUD and SNRHA HCV Department, i.e
- Interims, annuals, and adjustment actions
- Ensured 50058s have correct coding for action type and program and EIV has been reviewed and in each client file
- Maintained and corrected client continued occupancy forms and program document files; contact clients to clarify informational discrepancies; organize and maintain case files and records; maintain file integrity and confidentiality by adhering to policies and procedures
- Processed case files for moves; review files, resolve issues, and assure compliance to guidelines; verify leased housing files are complete, information is correct and current, and all procedures are followed; assures passed inspections booklets are in files are completed in a timely manner and notify management of any missing annual inspection booklet, verify landlord information is accurate on form and file
- Complete contracts within HCV department guidelines by 14 days or less, if ready
- Advised participant regarding their HUD Family Obligations and Federal regulations relating to the HCV program and methods of determining rent
- Contacted employers, public and private health care providers, and/or welfare agencies to verify participant’s information in accordance with Housing Authority policy and procedure
SSVF Housing Specialist
Hope Atlanta
Atlanta, Ga
04.2022 - 07.2022
- Assisted eligible veterans in locating and renting suitable housing, computing, and preparing financing arrangements and monitoring owner/tenant compliance with standards
- Asked questions relating to military service to determine eligibility for available programs
- Prepared and released information for use by other federal, state, and local agencies per ROI agreement
- Conducted interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs
- Negotiated with landlords/real estate agents to obtain vacant apartments
- Met with SSVF staff to discuss housing opportunity and resident selection
- Introduced consumers to available apartments for selection
- Documented the housing selection progress for all units identified
- Maintained required veteran and administrative record and statistical data as required
- Assisted in assuring that all housing quality standards are met
- Developed and maintain (update) a database of available housing stock for veterans
- Utilized HMIS system designated by local CoC (Continuum of Care)
- Input notes using Client Track platform
- Used Salesforce database system
- Made appropriate referrals for assistance when veteran’s needs cannot be met
- Developed relationships with area landlords and real estate agents to assist in future expansion
- Reported fiscal information on required vouchers and gave copies to SSVF Case Managers for fiscal tracking in case
- Conducted Move-In Apartment Inspections based on Habitability Standards
- Determined Rent Reasonableness for all properties
- Provided all lessees with building Management information/contact numbers and appropriate local utility information
- Responsible for collecting all necessary documentation for veteran files
- Responded to issues raised by landlords and tenants.
Community Manager
Friedman Real Estate
Fairfield, AL
08.2019 - 02.2020
- Managed 236-unit conventional property
- Responsible for training of all office staff
- Accounts Payable/Receivable
- Processed payroll for temporary and permanent staff
- Daily/weekly & monthly reporting
- Negotiated and approved onsite vendors and contractors
- Removed over $42,500 in bad debt write off from old accounts
- Marketing and facilities management
- Supervised maintenance and administrative staff
- Conducted market surveys for monthly reports
- Used Yardi and Payscan Software
Patient Financial Advocate
Wellstar Health System
Marietta, GA
01.2019 - 08.2019
- Evaluated Financial Assistance application packets submitted for charity by uninsured, underinsured, and insured patients under Revenue Cycle Management
- Compiled income and legal documentation to determine basic eligibility for benefits or programs
- Performed timely follow up on patient accounts designated as potential charity care to assess patient’s financial status for charity and/or indigent care classification
- Reviewed documentation to approve or deny charity and indigent care for compliance to Wellstar policies
- Analyzed and assessed tax returns, income verifications, bank statements, living expenses, etc
- Completed application packets recommending or denying Wellstar Charity or Indigent Care including calculation of income/expense and outstanding debt and preparation of summary sheet
- Contacted patients to obtain required verifications and other financial documentation to evaluate for Charity and Indigent Care program
- Kept accurate logs of accounts approved or denied for financial assistance
- Customer facing responsibilities
- Created training manuals and presentations for department
- Trained staff and management on department policy and procedures in a team lead capacity
- Coached and developed staff
- Utilized EPIC software system for patient processing
- Performed work that involved analytical research and evaluation of diversified programs; development, administration, and control of assigned projects; ability to access, locate, basic design, and update information using personal computer technology
- Provided administrative work for administration and program management programs and/or projects; analyze program requirements and solves problems; develop the organizational support and capabilities
Patient Financial Advocate
Conifer Health
Marietta, GA
04.2017 - 01.2019
- Contracted worker for Wellstar Health System
- Evaluated Financial Assistance application packets submitted for charity
- Performed timely follow up on patient accounts designated as potential charity care to assess patients’ financial status for charity and/or indigent care classification
- Contacted patients to obtain required verifications and other financial documentation to evaluate for Conifer Charity and Indigent Care
- Reviewed documentation such as tax returns, income verifications, bank statements and living expenses to approve or deny charity and indigent care for compliance per Conifer policies
- Calculated income/expense and outstanding debt and prepared summary sheet
- Ensured accurate logs of accounts approved or denied for financial assistance were updated daily
- Utilized EPIC software system for patient processing
Economic Support Specialist II-Case Manager
State Of GA-DHS
Douglasville, GA
04.2014 - 04.2017
- Determined eligibility for Supplemental Nutrition Assistance Programs (SNAP) or Family Medicaid assistance programs
- Worked with At risk populations
- Compiled income and legal documentation to determine basic eligibility for benefits or programs
- Conducted interviews and documented findings
- Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
- Recorded and evaluated personal and financial data obtained from individuals
- Keyed in a high volume of data using standard office hardware and software
- Enrolled applicants in social service programs
- Evaluated applicant income for approval/denial per federal guidelines
- Community outreach, promoting government programs
- Maintained a caseload of over 1000 cases, including new and current clients
- Ensured renewals were completed every six months via telephone and/or in person
- Front desk customer service
- Trained new staff on policy, procedure, rules and regulations
- Experience providing medical assistance programs, healthcare services and SNAP programs to clients per compliance rules and regulations
- Evaluated data which required the application of regulations, laws, policies, and procedures in making determinations
Property Management Consultant
Staffmark
Lithia Springs, GA
01.2014 - 04.2014
- Organized portfolio for owners for sale of units (single family homes)
- Credit/Collections
Assistant Manager
Shelter Property Group
Baltimore, MD
04.2012 - 07.2012
- Managed multi-family 500+ unit tax credit property
- Responsible for all areas of marketing and leasing
- Reviewed all applicant and resident files
- Trained and managed leasing and support staff
- Ensured files complied per guidelines
- Supervised leasing staff and maintenance staff of 16 people
Community Manager
Capreit
Rockville, MD
09.2007 - 04.2012
- Managed 70 single-family tax credit rental homes
- Responsible for marketing, sales, and leasing
- Created various policy and procedural manuals for departmental and office use
- Revised and approved all applicable lease changes
- Reviewed all property inventory with maintenance supervisor on an ongoing basis
- Enforced use of policy and procedure to all staff
- Posted rents, managed bank deposits
- Enforced budgetary guidelines to appropriate staff
- Conducted annual employee evaluations
- Prepared and submitted payroll
- Prepared and submitted annual budget
- Monitored all resident and vendor accounts
- Account Payables/receivables
- Enforced all delinquency and collections per policy
- Responsible for vendor selection and all vendor forms
- Negotiated and approved onsite vendors and contractors
- Prepared and submitted all monthly reporting per guidelines
- Coordinate budget preparation and develop plans for projects
- Management of department leaders, staff, and temporary agents
- Used AMSI property management software
Administrative Assistant
Pennsylvania Housing Finance Agency
Harrisburg, PA
09.2004 - 09.2007
- Development department liaison for financial managers
- Responsible for all administrative duties for multiple departments
- Trained staff on policy and procedural methods
- Maintained files, databases, and systems
- Compiled annual reports
- Monitored vendor and management accounts
- Main point of contact for builders, property managers and owners
Education
BBA - Management
American Intercontinental University (AIU)
01.2017 - 05.2018
Skills
Staff Management
Policies and procedures
Contract Management
Financial Management
Business administration
Budgeting
Coaching and mentoring
Case management
Interviewing skills
Client needs assessments
Software
Yardi
EPIC
Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Occupancy Specialist
Southern Nevada Regional Housing Authority
11.2022 - Current
SSVF Housing Specialist
Hope Atlanta
04.2022 - 07.2022
Community Manager
Friedman Real Estate
08.2019 - 02.2020
Patient Financial Advocate
Wellstar Health System
01.2019 - 08.2019
Patient Financial Advocate
Conifer Health
04.2017 - 01.2019
BBA - Management
American Intercontinental University (AIU)
01.2017 - 05.2018
Economic Support Specialist II-Case Manager
State Of GA-DHS
04.2014 - 04.2017
Property Management Consultant
Staffmark
01.2014 - 04.2014
Assistant Manager
Shelter Property Group
04.2012 - 07.2012
Community Manager
Capreit
09.2007 - 04.2012
Administrative Assistant
Pennsylvania Housing Finance Agency
09.2004 - 09.2007