Microsoft Office
Carla Lewis
Supervisor/Manager
Las Vegas,NV
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Occupancy Specialist
Southern Nevada Regional Housing Authority
Las Vegas, NV
11.2022 - Current
- Performed case management duties involving the annual, interim, and contract execution for HCV participants; interview clients to assure continued compliance with HCV program guidelines; explain SNRHA program requirements; and answer questions about policies, rules, regulations, and procedures within department established timelines
- Reviewed client application port-in documents and files; collect and research information that verifies family composition, income, criminal history, and other factors affecting eligibility and/or continued assistance; enter updated information on case files and database; and calculate income accurately, certify eligibility, and re-calculate rent as needed within timelines established by HUD and SNRHA HCV Department, i.e
- Interims, annuals, and adjustment actions
- Ensured 50058s have correct coding for action type and program and EIV has been reviewed and in each client file
- Maintained and corrected client continued occupancy forms and program document files; contact clients to clarify informational discrepancies; organize and maintain case files and records; maintain file integrity and confidentiality by adhering to policies and procedures
- Processed case files for moves; review files, resolve issues, and assure compliance to guidelines; verify leased housing files are complete, information is correct and current, and all procedures are followed; assures passed inspections booklets are in files are completed in a timely manner and notify management of any missing annual inspection booklet, verify landlord information is accurate on form and file
- Complete contracts within HCV department guidelines by 14 days or less, if ready
- Advised participant regarding their HUD Family Obligations and Federal regulations relating to the HCV program and methods of determining rent
- Contacted employers, public and private health care providers, and/or welfare agencies to verify participant’s information in accordance with Housing Authority policy and procedure
SSVF Housing Specialist
Hope Atlanta
Atlanta, Ga
04.2022 - 07.2022
- Assisted eligible veterans in locating and renting suitable housing, computing, and preparing financing arrangements and monitoring owner/tenant compliance with standards
- Asked questions relating to military service to determine eligibility for available programs
- Prepared and released information for use by other federal, state, and local agencies per ROI agreement
- Conducted interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs
- Negotiated with landlords/real estate agents to obtain vacant apartments
- Met with SSVF staff to discuss housing opportunity and resident selection
- Introduced consumers to available apartments for selection
- Documented the housing selection progress for all units identified
- Maintained required veteran and administrative record and statistical data as required
- Assisted in assuring that all housing quality standards are met
- Developed and maintain (update) a database of available housing stock for veterans
- Utilized HMIS system designated by local CoC (Continuum of Care)
- Input notes using Client Track platform
- Used Salesforce database system
- Made appropriate referrals for assistance when veteran’s needs cannot be met
- Developed relationships with area landlords and real estate agents to assist in future expansion
- Reported fiscal information on required vouchers and gave copies to SSVF Case Managers for fiscal tracking in case
- Conducted Move-In Apartment Inspections based on Habitability Standards
- Determined Rent Reasonableness for all properties
- Provided all lessees with building Management information/contact numbers and appropriate local utility information
- Responsible for collecting all necessary documentation for veteran files
- Responded to issues raised by landlords and tenants.
Community Manager
Friedman Real Estate
Fairfield, AL
08.2019 - 02.2020
- Managed 236-unit conventional property
- Responsible for training of all office staff
- Accounts Payable/Receivable
- Processed payroll for temporary and permanent staff
- Daily/weekly & monthly reporting
- Negotiated and approved onsite vendors and contractors
- Removed over $42,500 in bad debt write off from old accounts
- Marketing and facilities management
- Supervised maintenance and administrative staff
- Conducted market surveys for monthly reports
- Used Yardi and Payscan Software
Patient Financial Advocate
Wellstar Health System
Marietta, GA
01.2019 - 08.2019
- Evaluated Financial Assistance application packets submitted for charity by uninsured, underinsured, and insured patients under Revenue Cycle Management
- Compiled income and legal documentation to determine basic eligibility for benefits or programs
- Performed timely follow up on patient accounts designated as potential charity care to assess patient’s financial status for charity and/or indigent care classification
- Reviewed documentation to approve or deny charity and indigent care for compliance to Wellstar policies
- Analyzed and assessed tax returns, income verifications, bank statements, living expenses, etc
- Completed application packets recommending or denying Wellstar Charity or Indigent Care including calculation of income/expense and outstanding debt and preparation of summary sheet
- Contacted patients to obtain required verifications and other financial documentation to evaluate for Charity and Indigent Care program
- Kept accurate logs of accounts approved or denied for financial assistance
- Customer facing responsibilities
- Created training manuals and presentations for department
- Trained staff and management on department policy and procedures in a team lead capacity
- Coached and developed staff
- Utilized EPIC software system for patient processing
- Performed work that involved analytical research and evaluation of diversified programs; development, administration, and control of assigned projects; ability to access, locate, basic design, and update information using personal computer technology
- Provided administrative work for administration and program management programs and/or projects; analyze program requirements and solves problems; develop the organizational support and capabilities
Patient Financial Advocate
Conifer Health
Marietta, GA
04.2017 - 01.2019
- Contracted worker for Wellstar Health System
- Evaluated Financial Assistance application packets submitted for charity
- Performed timely follow up on patient accounts designated as potential charity care to assess patients’ financial status for charity and/or indigent care classification
- Contacted patients to obtain required verifications and other financial documentation to evaluate for Conifer Charity and Indigent Care
- Reviewed documentation such as tax returns, income verifications, bank statements and living expenses to approve or deny charity and indigent care for compliance per Conifer policies
- Calculated income/expense and outstanding debt and prepared summary sheet
- Ensured accurate logs of accounts approved or denied for financial assistance were updated daily
- Utilized EPIC software system for patient processing
Economic Support Specialist II-Case Manager
State Of GA-DHS
Douglasville, GA
04.2014 - 04.2017
- Determined eligibility for Supplemental Nutrition Assistance Programs (SNAP) or Family Medicaid assistance programs
- Worked with At risk populations
- Compiled income and legal documentation to determine basic eligibility for benefits or programs
- Conducted interviews and documented findings
- Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
- Recorded and evaluated personal and financial data obtained from individuals
- Keyed in a high volume of data using standard office hardware and software
- Enrolled applicants in social service programs
- Evaluated applicant income for approval/denial per federal guidelines
- Community outreach, promoting government programs
- Maintained a caseload of over 1000 cases, including new and current clients
- Ensured renewals were completed every six months via telephone and/or in person
- Front desk customer service
- Trained new staff on policy, procedure, rules and regulations
- Experience providing medical assistance programs, healthcare services and SNAP programs to clients per compliance rules and regulations
- Evaluated data which required the application of regulations, laws, policies, and procedures in making determinations
Property Management Consultant
Staffmark
Lithia Springs, GA
01.2014 - 04.2014
- Organized portfolio for owners for sale of units (single family homes)
- Credit/Collections
Assistant Manager
Shelter Property Group
Baltimore, MD
04.2012 - 07.2012
- Managed multi-family 500+ unit tax credit property
- Responsible for all areas of marketing and leasing
- Reviewed all applicant and resident files
- Trained and managed leasing and support staff
- Ensured files complied per guidelines
- Supervised leasing staff and maintenance staff of 16 people
Community Manager
Capreit
Rockville, MD
09.2007 - 04.2012
- Managed 70 single-family tax credit rental homes
- Responsible for marketing, sales, and leasing
- Created various policy and procedural manuals for departmental and office use
- Revised and approved all applicable lease changes
- Reviewed all property inventory with maintenance supervisor on an ongoing basis
- Enforced use of policy and procedure to all staff
- Posted rents, managed bank deposits
- Enforced budgetary guidelines to appropriate staff
- Conducted annual employee evaluations
- Prepared and submitted payroll
- Prepared and submitted annual budget
- Monitored all resident and vendor accounts
- Account Payables/receivables
- Enforced all delinquency and collections per policy
- Responsible for vendor selection and all vendor forms
- Negotiated and approved onsite vendors and contractors
- Prepared and submitted all monthly reporting per guidelines
- Coordinate budget preparation and develop plans for projects
- Management of department leaders, staff, and temporary agents
- Used AMSI property management software
Administrative Assistant
Pennsylvania Housing Finance Agency
Harrisburg, PA
09.2004 - 09.2007
- Development department liaison for financial managers
- Responsible for all administrative duties for multiple departments
- Trained staff on policy and procedural methods
- Maintained files, databases, and systems
- Compiled annual reports
- Monitored vendor and management accounts
- Main point of contact for builders, property managers and owners
Education
BBA - Management
American Intercontinental University (AIU)
01.2017 - 05.2018
Skills
Staff Management
undefinedSoftware
Yardi
EPIC
Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Occupancy Specialist
Southern Nevada Regional Housing Authority
11.2022 - Current
SSVF Housing Specialist
Hope Atlanta
04.2022 - 07.2022
Community Manager
Friedman Real Estate
08.2019 - 02.2020
Patient Financial Advocate
Wellstar Health System
01.2019 - 08.2019
Patient Financial Advocate
Conifer Health
04.2017 - 01.2019
BBA - Management
American Intercontinental University (AIU)
01.2017 - 05.2018
Economic Support Specialist II-Case Manager
State Of GA-DHS
04.2014 - 04.2017
Property Management Consultant
Staffmark
01.2014 - 04.2014
Assistant Manager
Shelter Property Group
04.2012 - 07.2012
Community Manager
Capreit
09.2007 - 04.2012
Administrative Assistant
Pennsylvania Housing Finance Agency
09.2004 - 09.2007
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