Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Carla Lewis

West Memphis,AR

Summary

Well-qualified HR leader skilled in managing employees, associates, and day-to-day department operations with a decisive and organized approach. Skilled leader, problem-solver, and persuasive communicator with open and authoritative style.

Overview

33
33
years of professional experience

Work History

Regional HR Business Partner/Payroll Manager/Patient Advocate

Perimeter Healthcare
09.2020 - 05.2024
  • Completed and submitted Position Control Charts weekly to develop talent acquisition, hiring plans, and strategies for the company
  • Oversaw the HR/Business Office Department
  • Performed monthly Accounts Payable duties by tracking, and submitting invoices weekly and monthly to ensure monies are accounted for
  • Performed accounting and clerical duties related to the efficient maintenance and processing of accounts payable transactions
  • Managed all payments and expenses for the facility
  • Oversaw invoice management
  • Managed vendor relationships
  • Ensured timely payments to vendors and contractors were processed
  • Monitored petty cash flow
  • Coded expenses
  • Ensure the accuracy of an organization’s financial documents for payment, auditing, and tax purposes
  • Protected businesses against unintentional overpayment and investigated discrepancies
  • Managed full-cycle accounts payable, including receiving, processing, matching, batching, and verifying invoices
  • Assisted staff with FMLA and Personal Leave requests
  • Also tracked FMLA hours to prevent over-exhaustion of benefits
  • Post business transactions, process invoices, verify financial data and reconcile accounts payable ledger
  • Responsible for setting up new business accounts with new vendors
  • Assisted Facility CEO with Employee Satisfaction Surveys
  • Performed analysis of hiring needs to provide employee hiring forecasts to corporate leaders
  • Attended daily meetings with leadership to discuss and plan daily duties
  • Suggested measures for improving employee retention by promoting employee recognition to boost morale
  • Used sourcing method platforms for hard-to-fill roles such as: Indeed, local radio station, Chamber of Commerce, JazzHR, and local newspaper
  • Attended and sponsored career fairs and similar events to recruit new candidates
  • Tracked and reported turnover monthly for each department to track trends and capture KPIs
  • Performed reference checks, online investigation requests, license verifications, and background checks for new hires and licensed personnel
  • Attended monthly HR Metric calls with the CEO and VP of Human Resources to track trends, turnover, FMLA, and complaints
  • Monitored time and attendance in Kronos daily to correct times for all employees and provided oversight of time and attendance tracking for payroll for the location
  • Processed payroll for two facilities with 350 employees in Kronos and UKG portal
  • Onboarded and processed new hires in the UKG portal
  • Responsible for tracking and monitoring Worker’s Comp Incidents, claims, and injuries by updating OSHA 300 Logs and the Bureau of Labor Statistics
  • Coordinated, monitored, and represented the company in unemployment claims, insurance, EEOC, Department heads, etc
  • Submitted IT support tickets into Jump Cloud daily when issues arose for Senior management and other staff
  • Conducted weekly internal audits of personnel and training files to ensure the company complies with the Joint Commission, AFMC, Disability Rights, Department of Human Services, and Office of Long-Term Care
  • Managed the classification of job titles and salary brackets
  • Created offer letters for all new hire staff
  • Developed, reviewed, and created employee activities to boost morale
  • Assisted and supported the facility CEO and Directors with the corrective actions process
  • Directed the hiring, evaluation, and termination process
  • Assisted in developing and implementing personnel policies and procedures by the company mission, core, and values
  • Tracked and monitored annual training for all staff
  • Responsible for organizational development initiatives such as succession planning, workforce planning and development, organization design, and management changes
  • Supervised Administrative Assistant, HR Generalist, and Transportation department
  • Responsible for discussing all resident’s grievances with the Safety Committee to ensure all grievances are handled timely
  • Developed, documented, and provided education to employees on HR programs, company policies, and HR procedures and practices
  • Addressed and resolved employee relations issues and disputes
  • Directed sites recruiting, onboarding, and retention programs, supporting proactive and positive employee engagement
  • Investigated employee relation matters by providing recommendations to management and helping to bring matters to resolution
  • Advised leadership team on managing non-routine situations and provided guidance on HR programs, policies, and practices
  • Reported back to senior management and provided an overview of what the organization is doing regarding personnel retention
  • Assisted managers with the selection and contracting of external training programs and consultants
  • Also provided necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports
  • Acted as liaison between employees and management to answer questions or concerns regarding company policies, practices, labor laws, and regulations
  • Met daily with residents one-on-one to address concerns and requests.
  • Investigated and liaised with the legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
  • Spearheaded diversity and inclusion initiatives, fostering a more inclusive workplace culture.

Talent Acquisition Coordinator

Randstad (Ingram Micro)
08.2019 - 10.2019
  • Conducted interviews in person and via telephone
  • Enter data into the RFO system and update widgets daily
  • Investigated and determined employee needs
  • Developed talent acquisition, hiring plans, and strategies
  • Sourced to find candidates qualified for open positions
  • Performed analysis of hiring needs and provided employee hiring forecast
  • Design, plan, and execute selection processes (conduct interviews and screening calls, administer onsite drug screening, etc.) Reviewed employment applications and background check reports
  • Suggested measures for improving employee retention by promoting employee recognition to boost morale
  • Used sourcing methods for hard-to-fill roles
  • Attended career and college fairs and similar events to recruit new candidates
  • Performed reference checks, online investigation requests, and background checks
  • Assisted Site Manager with new hire onboarding (e.g., preparing the necessary paperwork to prepare for upcoming training.
  • Completed talent acquisition and management for 60+ internal and external placements.

DFA Representative

Department of Finance and Administration
04.2019 - 08.2019
  • Responsibilities required daily observations and recording
  • Completed Incident and Task Tracking logs daily, along with project paperwork and a summary of everything that went on throughout the day
  • Assisted Patrons with concerns or complaints
  • Verified and observed all jackpot payouts, including non-ID jackpots
  • Duties included coin testing and meter reading of slot machines
  • Documented all software changes in new and old machines and noted them on the Event Tracking Log for review
  • Monitored surveillance daily and documented any suspicious activity on the floor
  • Briefed relief during shift change daily on down machines and the number of jackpots along with software updates
  • Provided information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures
  • Identified and corrected discrepancies in evidentiary records, tax records, and financial and payment records
  • Provided customer support via phone or in person regarding all legal documents
  • Received and posted payments and updated status changes on child support cases
  • Update information in the ARSIS system and research documents for both non-custodial and custodial parents
  • Scanned and tracked returned mail, court orders, and certificates of paternity, along with SS cards, birth certificates, and out-of-state transfers
  • Was responsible for observing and reporting
  • Was responsible for the completion of Incident and Task Tracking logs daily, along with project paperwork and a summary of everything that went on throughout the day.
  • Increased customer satisfaction by addressing and resolving complaints promptly.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Human Resources Representative/Payroll Support

Woodridge Behavioral Center/Perimeter Healthcare
03.2015 - 01.2019
  • Administered compensation and benefits plan to staff upon hire and during Open Enrollment
  • Assisted in talent acquisition and recruitment process
  • Provided FMLA Leave for all eligible employees when needed
  • Tracked and monitored annual training for all staff to ensure the company complies with state and minimum licensing requirements and The Joint Commission (TJC) standards
  • Performed human resources duties at the professional level and carried out responsibilities in compensation, evaluation process, and recruitment
  • Assisted in developing and implementing personnel policies and procedures by the company mission, core, and values
  • Coordinated, monitored, and represented the company in unemployment claims, insurance, Worker's Compensation, EEOC, etc
  • Partnered with employees and managers to communicate various human resources laws, standards, and government regulations
  • Participated in staff meetings, training, and seminars monthly
  • Assisted with maintaining personnel files and records retention policies and procedures
  • Processed, tracked, and verified payroll in ADP, Stromberg, and Kronos time and attendance systems
  • Distributed payroll to each department and addressed payroll issues and concerns
  • Supported and provided HR advice to employees and managers
  • Managed day-to-day HR operations including, but not limited to, onboarding, transfers, and exit process
  • Reported and tracked turnover rates and retention levels for monthly dashboard reports to the CEO
  • Facilitated and provided employee training annually to all staff
  • Recommended new approaches and strategic planning to effect continual improvements and efficiency of departments and services performed to Senior Management
  • Coordinated Employee Recognition program.
  • Guided managers regarding employee relations issues, promoting fair treatment across all departments.
  • Collaborated with local, state, and federal agencies to secure hiring and training assistance.
  • Streamlined recruitment processes for faster candidate selection and onboarding.
  • Served as a liaison between employees and management, facilitating open dialogue to address common concerns effectively.
  • Enhanced employee satisfaction by implementing effective HR policies and procedures.
  • Improved company culture by organizing team-building events and promoting open communication channels.
  • Operated as akey business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
  • Coordinated employee engagement surveys to gather feedback on workplace conditions and implemented necessary improvements.

Site Coordinator/Safety Officer/Chief Executive Assistant/Administrative Assistant/HR Specialist

Life Strategies of Arkansas, LLC
09.2006 - 03.2015
  • Performed Administrative duties by taking messages and scheduling appointments for all doctors assigned to each clinic; answered multi-phone lines while maintaining a professional tone
  • Submitted Sam’s Club and Staples orders for eight facilities
  • Prepared monthly Calendars for Doctors and Nurse Practitioners to send out to sites monthly to schedule intakes
  • Assisted Payroll specialist with petty cash reconciliation and annual bonuses
  • Assisted CEO with monthly meetings for directors by preparing reports and revising Bank Loan documents along with contracts
  • Verified primary sources for all licensed personnel staff
  • Maintained multiple Sites by running daily reports and compiling needed paperwork to verify insurance and Medicaid eligibility for new patients
  • Scheduled med management appointments for doctors and Licensed Clinicians
  • Cut manual checks in the absence of the Business Office Manager
  • Assisted in the hiring process by coordinating job postings on the website, reviewing/screening resumes and applications, performing telephone interviews and reference checks, online investigation requests, and background checks
  • Worked with the Director of HR and served as point-of-contact for all employees with HR-related questions and/or issues
  • Acted as liaison for employees on the payroll, benefits, and workday issues
  • Conducted monthly safety meetings with supervisors, Compliance Officers, and Site Coordinators to discuss repairs and facilities-acquired injuries
  • Attended job fairs to market for strong candidates to fill vacant positions
  • Served as Point-of-contact for employees and benefit providers, including health/dental/life insurance carriers, FMLA, and 401(k) plan representatives
  • Maintained personnel files in compliance with applicable legal and regulatory requirements to ensure Consistently updated information reflects documentation (including job descriptions, I-9s, licensure status, proof of insurance, educational records, background checks, performance evaluations, disciplinary forms, salary/position changes, and all other file-related documentation as required
  • Was responsible for conducting monthly rounds at all facilities to ensure sites complied with the Joint Commission, AFMC, Disability Rights, Department of Human Services, and Office of Long-Term Care
  • Was the point of contact for outside vendors and licensed contractors regarding repairs, purchases, and pickups
  • Stocked and separated all office material for the corporate office
  • Reviewed and distributed applications for potential candidates to department heads as needed
  • Monitored payroll, time, and attendance for all staff by running daily and weekly reports.

Receiving Checker/ Customer Service Rep.

Family Dollar Distribution
06.1997 - 08.2006
  • Maintained customer records by updating account information
  • Communicated with customers and vendors to exchange information regarding products, materials, and services
  • Sorted products and materials into predetermined sequences or groupings for packing, shipping, and storage
  • Transported materials to processing, shipping, and storage area manually by using a forklift, hand jacks, and walkie riders
  • Compared product labeling, tags, tickets, shipping manifest, purchase order, and bills of lading to verify the accuracy of shipment contents and quality specifications.

Customer Service Representative/ Billing Clerk

Elite Lamp Company
10.1991 - 05.1997
  • Prepared product and service reports by collecting and analyzing customers’ information
  • Maintained financial accounts by processing customer adjustments
  • Opened customer accounts by recording account information
  • Recorded and tracked details of inquiries and complaints.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Program

DeVry University
Chicago, IL
12.2025

Associate of Applied Science - Applied Science in Business

DeVry University
Downers Grove, IL
12.2023

High School Diploma -

Turrell High School
Turrell, AR
05.1991

Skills

  • Over 14 years in Human Resources
  • High-Level Relationship Management (10 years)
  • Customer Retention Strategies
  • Detailed-oriented and self-starter
  • Ability to coach and motivate others (10 years)
  • Highly accomplished at managing multiple tasks in an efficient manner (10 years)
  • Professional image, outstanding communicator, and excellent supervisory skills (10 years)
  • Ability to interact with staff in all departments at all levels
  • Quick learner with excellent work ethic in diverse environments (10 years)
  • Proven ability to work independently and meet deadlines
  • Very Knowledgeable in payroll and Business Office Management

Accomplishments

  • Dean’s List-DeVry 2023
  • DeVry Alumni member
  • Serves as an Outreach Facilitator for Women and Children

References

References are available upon request.

Timeline

Regional HR Business Partner/Payroll Manager/Patient Advocate

Perimeter Healthcare
09.2020 - 05.2024

Talent Acquisition Coordinator

Randstad (Ingram Micro)
08.2019 - 10.2019

DFA Representative

Department of Finance and Administration
04.2019 - 08.2019

Human Resources Representative/Payroll Support

Woodridge Behavioral Center/Perimeter Healthcare
03.2015 - 01.2019

Site Coordinator/Safety Officer/Chief Executive Assistant/Administrative Assistant/HR Specialist

Life Strategies of Arkansas, LLC
09.2006 - 03.2015

Receiving Checker/ Customer Service Rep.

Family Dollar Distribution
06.1997 - 08.2006

Customer Service Representative/ Billing Clerk

Elite Lamp Company
10.1991 - 05.1997

Bachelor of Science - Program

DeVry University

Associate of Applied Science - Applied Science in Business

DeVry University

High School Diploma -

Turrell High School

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Carla Lewis