Carla Livvix
Montverde
Summary
Deeply dedicated and reliable professional seeking a rewarding position in an established organization with honorable core values and a chance for advancement within a growing company. I am very interested in getting involved in community relations, organization, and being an accomplished and innovative planner.
Overview
35
35
years of professional experience
Work History
SCHEDULING SPECIALIST/COMMERCIAL HVAC DISPATCHER
Crete Building Services
01.2023 - Current
- Scheduling specialist for Crete Building Services, a commercial HVAC company that services large commercial buildings such as hotels, restaurants and healthcare facilities across the entire state of Florida
- Duties include customer service through phones, emails, invoicing, quoting small jobs, and communication with vendors and contractors
- Scheduling technicians to their daily work orders as well as taking requests for immediate service calls and dispatching the technicians as necessary
- Keeping update excel sheets for recommended repairs to quote or to send to the estimator
- Writing work orders and proposals for clients
- Scheduling upcoming work as product is ordered and delivered
- Keeping preventive maintenance schedules and forms for technicians monthly
- Creating a customer relationship with all businesses
- Supervise the staff of several technicians.
REHABILITATION SPECIALIST
Service Source
01.2021 - 01.2023
- Rehab specialist for Service Source, an employment agency for individuals with disabilities
- Duties include communications through phone, email, fax with counselors, vendors and clients
- Writing authorizations for employment services, filing, scheduling appointments with clients, counselors, and intake specialists
- Keeping forms up to date daily and monthly
- Working with HIPPA regulations
- Working with excel spreadsheets and Word documents
- Working both remotely and in the office setting
- Creating case files for clients
- Creating cases with the state RIMS system
- Calling and emailing to confirm appointments with the clients
- Attending and scheduling Teams meetings with clients and counselors and conducting intake orientations.
Owner operator
Pretty Petals and More
01.2009 - 01.2020
- Owner operator of Pretty Petals and More
- Successfully maintained thriving family owned small business with multiple locations
- Successfully interacted with customers and retail buyers to expedite orders
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Attended local, regional and national trade shows for product development training as defined by territory needs
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Managed quality communication, customer support and product representation for each client
- Guaranteed positive customer experiences and resolved all customer complaints
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Cross-trained and provided back-up for other customer service representatives when needed
- Generated sales and inventory reports with data from a variety of sources, maintaining a 100% accuracy rate
- Computed accurate sales prices for purchase transactions
- Prevented store losses using awareness, attention to detail and integrity
- Managed quality communication, customer support and product representation for each client
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Machine Operator
TRW
01.1996 - 01.2008
- Machine operator for both topside and bottom side SMT and through hole automated machines, hand assembly, advanced soldered, final assembly, tester, packer and inspecting and repairing of circuit board modules.
MANAGER
HARDEES
01.1990 - 01.1996
- Hired as assistant manager, promoted to restaurant manager in 1993
- Received award as Restaurant Manager of the Year in 1994
- Promoted in 1995 to general manager of my own store in Arcola, IL Hire, train, supervise, and schedule kitchen and service staff
- Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste
- Monitor compliance with safety, sanitation, and food preparation standards
- Develop and revise kitchen procedures to optimize workflow
- Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability.
Education
Lake Land College
Mattoon, ILSkills
- Management
- Sales
- Communication
- Leadership
- Creativity
Timeline
SCHEDULING SPECIALIST/COMMERCIAL HVAC DISPATCHER
Crete Building Services
01.2023 - Current
REHABILITATION SPECIALIST
Service Source
01.2021 - 01.2023
Owner operator
Pretty Petals and More
01.2009 - 01.2020
Machine Operator
TRW
01.1996 - 01.2008
MANAGER
HARDEES
01.1990 - 01.1996
Lake Land College
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