Carla London
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Care management- Alliance Health Services
11.2021 - Current
- Complete comprehensive assessments and Plans of Care
- Coordinate with other team members to ensure smooth transition to appropriate level of care
- Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues
- Provide excellent Care management services
- Completing documentation daily
- Completing and submitting excel spreadsheets daily
- Link families to resources in community
- Efficient in utilizing Microsoft office
- Call center experience
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
Qualified Professional, Access Family Services
08.2015 - 08.2021
- Established trusting relationships with families by providing regular contact through weekly home visits
- Utilized motivational interviewing skills
- Provided crisis intervention services
- Collaborated with team members daily
- Completed documentation within a timely manner
Education
Bachelor of Arts - Sociology, Social Work
Fayetteville State University
Fayetteville, NCSkills
- Excellent Communication
- Problem-Solving
- Decision-Making
- Active Listening
- Flexible and Adaptable
- Organization and Time Management
Timeline
Care management- Alliance Health Services
11.2021 - Current
Qualified Professional, Access Family Services
08.2015 - 08.2021
Bachelor of Arts - Sociology, Social Work
Fayetteville State University