Carla Lopez
Seagoville,TX
Summary
Experienced strategic leader skilled in staff training and development, performance evaluation, and continuous improvement. Proficient in financial reporting and budget adherence, with a focus on efficiency. Known for effective communication, problem-solving abilities, and maintaining confidentiality. Demonstrated success in streamlining operations and improving office efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Director
Tree House Academy
Rowlett, TX
06.2023 - Current
- Compliance Oversight: Ensure adherence to all federal, state, and local regulations concerning childcare operations.
- Health and Safety Implementation: Implement and monitor health and safety standards, including proper supervision, and safe transportation practices.
- Record Keeping: Maintain and organize all necessary paperwork, including student, employee, vehicle, driver, health, and safety files.
- Communication: Keep owners informed about critical issues, including serious student accidents, employee matters, and significant events.
- Regulatory Relations: Develop and maintain strong relationships with state licensing authorities, vendors, and community contacts.
- Parent Relations: Foster and maintain positive communication with parents, addressing concerns, and responding to their needs.
- Enrollment Management: Monitor and address reasons for loss of enrollment to minimize de-enrollments and improve retention.
- Curriculum Implementation: Oversee the implementation of curriculum that meets state requirements for each age group.
- Staff Training: Ensure staff are effectively trained on curriculum and early childhood education principles. Licensing Standards: Work towards achieving and maintaining the highest level of licensing standards for the program.
- Budget Management: Create and manage the program budget to align with resource needs and constraints.
- Record Keeping: Track monetary transactions, approve invoices, and manage receipts for credit card and bank transactions.
- Accounts Receivable: Oversee and manage accounts receivable, taking necessary actions for non-paying accounts.
- Financial Reporting: Maintain accurate financial records and protect the program's monetary assets.
- Staff Recruitment and Training: Recruit, select, and train qualified staff. Develop growth and guidance plans for staff development.
- Staff Scheduling: Prepare and adjust weekly staffing schedules based on student counts and regulatory requirements.
- Performance Management: Counsel staff on performance issues, conduct annual performance reviews, and recommend merit raises.
- Enrollment Inquiries: Respond to and follow up on enrollment inquiries, providing tours and information about the program’s philosophy and teachers.
- Marketing Strategies: Develop and implement strategies to increase capacity utilization through community-based and other marketing methods.
- Facility Maintenance: Ensure the building, equipment, and grounds are maintained to meet safety standards and program needs.
- Cleanliness and Safety: Maintain a clean, safe, and healthy environment through scheduled cleaning and regular safety checks.
- Repairs Coordination: Coordinate and ensure timely completion of equipment and facility repairs to minimize injury risks.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Identified areas of opportunity for cost savings initiatives across departments.
- Established standards of excellence for customer service delivery throughout the organization.
- Collaborated with other departments to improve interdepartmental communication.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Represented the company at industry conferences as a subject matter expert.
- Maintained close relationships with key stakeholders while managing expectations.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Evaluated existing systems and processes in order to recommend improvements.
- Developed department performance goals and methods for achieving milestones.
- Established budgets and tracked expenses to drive operational efficiency.
- Oversaw purchasing and inventory to retain physical assets.
- Created and enforced processes to boost company productivity.
- Generated billing reports to meet strict deadlines.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Implemented process improvements to increase efficiency and effectiveness.
- Facilitated team meetings to discuss progress and address challenges.
- Assisted in the coordination of special events and corporate functions.
- Coordinated daily operations and managed workflow to enhance productivity.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Oversaw the maintenance and updating of organizational databases and records.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Conducted performance evaluations and recommended areas for improvement.
- Managed communication between department heads and senior management.
- Provided support in the recruitment and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Office Support Assistant
Childcare Network
Sunnyvale, TX
06.2021 - 02.2023
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Organized and maintained office files.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Greeted visitors, ascertained nature of business and announced visitors to appropriate personnel.
- Ordered supplies and maintained inventory of office equipment.
- Created spreadsheets to track data related to departmental operations or specific projects.
- Maintained records of employee attendance, holidays and sick leave.
- Processed invoices for payment through Accounts Payable system.
- Inputted data into computer databases using Microsoft Office applications such as Excel, Word and PowerPoint.
- Performed light bookkeeping duties such as maintaining petty cash funds and reconciling credit card statements.
- Handled confidential information in a professional manner.
- Monitored office supplies stock levels and placed orders when necessary.
- Updated contact lists on internal systems and communicated any changes to relevant personnel.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Performed accounting or financial analysis.
- Participated in credit and collections activities.
Teacher
Childcare Network
Sunnyvale, TX
01.2021 - 06.2021
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Supported English Language Learners by providing additional resources tailored towards their specific needs.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Implemented behavior management strategies to maintain classroom discipline.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Education
Associate of Science - Accounting
Dallas College
Texas City, TX12-2023
Bachelor of Science - Accounting
University of North Texas At Dallas
Dallas, TXSkills
- Data Analysis
- Economic development
- Strategic Planning
- Operations Management
- Grant Proposals
- Contract Negotiation
- Financial Management
- Financial Administration
- Human Resources
- Workforce Planning
- Meeting facilitation
- Google Drive
- Crisis Management
- Creative Direction
- Recruitment and hiring
- Consulting
- Risk Analysis
- Staff Development
- Staff Management
- Business Administration
- Business Planning
- Regulatory Compliance
- Business Development
- Staff Coordination
- Task Delegation
- Employee Relations
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Director
Tree House Academy
06.2023 - Current
Office Support Assistant
Childcare Network
06.2021 - 02.2023
Teacher
Childcare Network
01.2021 - 06.2021
Associate of Science - Accounting
Dallas College
Bachelor of Science - Accounting
University of North Texas At Dallas
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