Carla Lopez-Deleon
New Brunswick
Summary
A detail-oriented professional with excellent communication and project management skills. Highly focused on media strategy, brand management, and effective communication. Demonstrated success in driving impactful campaigns and cultivating strong media relationships, while efficiently managing multiple tasks in fast-paced environments. Known for taking a proactive approach to team collaboration, being adaptable, and consistently delivering results. Expertise in writing, public speaking, crisis management, and social media engagement. Reliable and able to adapt to changing needs with ease.
Overview
4
4
years of professional experience
Work History
Team Leader - Service Delivery
Applebee's Grill + Bar
05.2022 - Current
- Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.
- Implemented training programs to enhance the skill set of the team members, improving overall service quality.
- Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
Marketing Media Coordinator - Intern
Snipes USA
05.2021 - 08.2021
- Enhanced social media presence for increased engagement with targeted audiences through creative content creation.
- Supported public relations efforts by crafting press releases and coordinating media outreach opportunities.
- Collaborated with cross-functional teams to develop cohesive marketing strategies that aligned with company goals.
- Analyzed market trends and competitor activity, utilizing data-driven insights to inform campaign decisions.
- Evaluated performance metrics regularly to ensure campaign objectives were met or exceeded while maintaining a professional tone.
Education
Bachelor of Arts - Communications
Rutgers University
New Brunswick, NJ05-2023
Skills
- Public relations
- Internal communications
- Promotional campaigns
- Written communication
- Partnership building
- Social media marketing
- Multicultural communications
- Press releases
- Customer service
- Public speaking
- Interpersonal communication
- Team development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader - Service Delivery
Applebee's Grill + Bar
05.2022 - Current
Marketing Media Coordinator - Intern
Snipes USA
05.2021 - 08.2021
Bachelor of Arts - Communications
Rutgers University
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