Carla Maples
Summary
Proven Patient Registration Specialist at Leconte Medical Center, adept in providing patients with impeccable customer service and fostering strong interpersonal relationships. Demonstrated leadership as a Sales Floor Manager at Alewine Pottery, enhancing store performance and customer loyalty through exceptional service and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Patient Registration Specialist
Leconte Medical Center
05.2024 - Current
- Manage high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provide exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthen relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improve patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborate with other departments to ensure a seamless transition from registration to treatment for patients.
- Maintain strict compliance with HIPAA regulations while handling sensitive patient information.
- Contribute to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Reduce registration errors through meticulous data entry and attention to detail.
- Verify insurance eligibility for patients quickly and accurately, reducing financial discrepancies.
- Enhance communication within the team, leading to improved efficiency in handling daily tasks.
- Provide counseling to help patients navigate financial assistance programs for uncovered bills.
- Gather demographic and insurance information to register patients for medical appointments.
- Secure confidential patient information from unauthorized access.
- Secure patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explain financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Maintain clean and organized workspaces to promote smooth operation and easy access to patient information.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Image and scan patient and registration documentation into electronic patient records.
- Uphold HIPAA regulations and standards for protecting patient information.
Sales Floor Manager
Alewine Pottery
02.2007 - 03.2024
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale.
Education
No Degree - Nursing
Walters State Community College
Morristown, TNNo Degree - Psychology
Walters State Community College
Sevierville, TNSkills
- Eligibility determination
- Payment collection
- Strong interpersonal skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
Accomplishments
- Have been recognized twice by Covenant Health Administration for Patient Excellence during the six months I have been at Leconte Medical Center.
- Was Second Place Runner Up for the Gatlinburg Chamber of Commerce's Employee of the Year while employed at Alewine Pottery.
Languages
Spanish
Professional Working
Timeline
Patient Registration Specialist
Leconte Medical Center
05.2024 - Current
Sales Floor Manager
Alewine Pottery
02.2007 - 03.2024
No Degree - Nursing
Walters State Community College
No Degree - Psychology
Walters State Community College
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