Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Hi, I’m

Carla Markham

Warren,MI
Carla Markham

Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

31
years of professional experience

Work History

Baker’s Bible & Bookstore,Inc
10200 Grand River Ave , MI

Customer Service Manager
11.1993 - Current

Job overview

  • Evaluated and authenticated returns, exchanges and voids.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

•Typically deal with seniors so patience is a part of daily routine

  • Delegated work to staff, setting priorities and goals.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Kids Club House
2462 Ferry Park , MI

Secretary , Board of Directors
01.2017 - 12.2020

Job overview

  • Coordinated meeting logistics such as room reservations and catering services.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.

Education

Mary Grove College
Detroit, MI

Bachelor of Arts from Business Administration And Management
05-2004

University Overview

Skills

  • Training and mentoring
  • Complaint resolution
  • Metric tracking
  • Staffing coordination
  • Support case resolution
  • Call center management
  • Continuous improvement
  • Loss prevention
  • Negotiation expert
  • Customer focused

References

References
References available upon request.

Affiliations

Affiliations
  • Reading and tutoring children
  • Assisting seniors with day to day activities
  • Socializing with family and friends
  • Helping others when in need
  • Volunteering at food banks

Timeline

Secretary , Board of Directors
Kids Club House
01.2017 - 12.2020
Customer Service Manager
Baker’s Bible & Bookstore,Inc
11.1993 - Current
Mary Grove College
Bachelor of Arts from Business Administration And Management
Carla Markham