Carla Masters
Aberdeen
Summary
Proven Warehouse Manager with a track record of enhancing operational efficiency at NAPA Auto Parts - Genuine Parts. Skilled in forklift operations and staff supervision, I successfully redesigned warehouse layouts and reduced product damage significantly. Demonstrates strong conflict resolution abilities, ensuring smooth team dynamics and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Warehouse Manager
NAPA Auto Parts - Genuine Parts
08.2014 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Handled order processing tasks, from receipt through invoicing, ensuring accuracy in documentation and effective communication with customers.
- Managed daily operations for smooth functioning of the parts warehouse, ensuring timely order fulfillment.
- Organized physical inventory counts periodically, keeping accurate records of stock levels at all times.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Cashier
Sears Department Store
10.2019 - 12.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Cook
Channel Point Village
09.1999 - 05.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
High School Diploma -
Aberdeen High School
Aberdeen, WA06-1999
Skills
- Warehouse operations
- Loading and unloading
- Order picking and processing
- Staff supervision
- Order fulfillment
- Unpacking merchandise
- Inventory and stocking
- Shipping and receiving
- Forklift operations
- Conflict resolution
Timeline
Customer Service Cashier
Sears Department Store
10.2019 - 12.2019
Warehouse Manager
NAPA Auto Parts - Genuine Parts
08.2014 - Current
Cook
Channel Point Village
09.1999 - 05.2011
High School Diploma -
Aberdeen High School
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