Carla MAyes
Cincinnati
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in operations support and administrative duties. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in data entry and schedule coordination, fostering positive relationships and ensuring efficient workflows in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Vehicle Operating Assistant
United States Postal Service, USPS
Cincinnati, OH NDC
01.2018 - Current
- Coordinated daily administrative support for postal operations, maintaining accurate records and correspondence.
- Managed mail distribution, processing, and routing workflows to support timely service delivery.
- Prepared reports, logs, and documentation using Microsoft Office and postal tracking systems.
- Resolved customer inquiries and service issues with professional communication and attention to detail.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Network Specialist (Detailed)
United States Postal Service, USPS
Cincinnati, OH NDC
05.2024 - 10.2025
- Resolved routing issues to ensure proper service and maintain utilization.
- Submitted TTE for needs of service.
- Maintained unrecorded/incomplete report.
- Troubleshot and maintained scanner devices.
- Handled submissions for background screenings for contracted drivers badges.
- Communicated incoming/outgoing emails/calls to vendors.
- Monitored logs for scanners and gas cards.
- Input data for missing gas receipts for audit.
- Ran varies reports needed for Telecom meetings.
- Attended varies trainings for TOPS, SERVICENOW, and STAF.
- Flaunt in SV/YV.
- Created the filing system to monitor 2081s.
- Attended Zoom meetings.
- Faxed information needed to contractors.
- Assisted Supervisors in daily tasks.
- Process late slip payments.
Bulk Mail Dock Clerk
United States Postal Service, USPS
Cincinnati, OH NDC
09.2016 - 01.2018
- Coordinated inbound and outbound mail flow, prioritizing dock activity to maintain efficient distribution operations.
- Verified shipment manifests, routing labels, and contents for accuracy before loading or release.
- Loaded and unloaded trailers, pallets, and containers.
- Inspected incoming mail and freight for damage, discrepancies, and handling issues.
- Processed Drop Shipments.
- Made corrections to trailer barcodes.
- Ensured the correct mail went on the correct contractor trailers/routes.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Directed forklift drivers on loads ready for pulling or shipment.
- Maintained positive relationships with carriers, resulting in timely deliveries and pickups.
Clerk
United States Postal Service, USPS
Cincinnati, OH NDC
01.2015 - 09.2016
- Sorted and distributed mail, parcels, and packages according to USPS routing and delivery standards.
- Operated POS systems, scanners, and mail-processing equipment to support daily station workflow.
- Verified addresses, postage, and mail eligibility to reduce processing errors and delivery delays.
- Printed placards, and worked K2 & H19.
- Trained new clerks on procedures, and safe mail-handling practices.
Clerk of the Court
Hamilton County Juvenile Court
Cincinnati, OH
03.2014 - 01.2015
- Managed juvenile court case files, ensuring accurate docketing, indexing, and record retention.
- Processed filings, motions, and court orders with strict compliance to judicial procedures.
- Coordinated hearing calendars, case schedules, and courtroom documents for judges and staff.
- Verified legal documents, pleadings, and service records for completeness and accuracy.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Trained new employees on proper filing procedures and record-keeping practices to maintain consistency across departments.
- Acted as a liaison between judges'' chambers and attorneys'' offices for efficient scheduling coordination.
- Maintained strict confidentiality with sensitive information, safeguarding the integrity of the judicial system.
Fiscal Scheduling Transportation Coordinator
Hamilton County Job & Family Services
Cincinnati, OH
10.2005 - 03.2014
- Coordinated high-volume appointment schedules for the children in the county's custody.
- Managed calendar changes, cancellations, and priority requests while preserving accurate daily workflow coverage.
- Communicated with internal teams and public-facing contacts to confirm appointments and resolve scheduling conflicts.
- Maintained confidential records, scheduling notes, and service documentation in compliance with agency procedures.
- Monitored incoming calls and messages, triaging requests to appropriate staff and ensuring timely follow-up.
- Trained new staff on scheduling procedures, customer service expectations, and system navigation.
Education
No Degree - Paralegal Studies
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Purcell Marian
Cincinnati, OH05-1992
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Data entry
- Problem-solving
- File and record keeping
- Support services
- Administrative duties
- Office administration
- Administrative support
- Schedule coordination
- Conflict resolution
- Operations support
- Multitasking and organization
Timeline
Network Specialist (Detailed)
United States Postal Service, USPS
05.2024 - 10.2025
Vehicle Operating Assistant
United States Postal Service, USPS
01.2018 - Current
Bulk Mail Dock Clerk
United States Postal Service, USPS
09.2016 - 01.2018
Clerk
United States Postal Service, USPS
01.2015 - 09.2016
Clerk of the Court
Hamilton County Juvenile Court
03.2014 - 01.2015
Fiscal Scheduling Transportation Coordinator
Hamilton County Job & Family Services
10.2005 - 03.2014
No Degree - Paralegal Studies
University of Cincinnati
High School Diploma -
Purcell Marian