Carla Mays-White
Ruston,LA
Summary
Experienced in coordinating and managing the administrative functions of a busy rehabilitation office. Possess strong knowledge of medical terminology, patient scheduling, and insurance verification processes. Demonstrated ability to lead teams, maintain high standards of patient care, and ensure smooth operations within healthcare environments. Known for problem-solving abilities and commitment to improving office efficiency.
Overview
28
28
years of professional experience
Work History
Rehab Office Coordinator
Green Clinic Health System
Ruston, LA
04.2022 - 05.2024
- Served as a liaison between physicians, therapists, families, insurance companies and other healthcare professionals regarding patient care matters.
- Developed relationships with referral sources such as hospitals, nursing homes and home health agencies.
- Maintained patient records and organized filing systems.
- Assisted with the coordination of patient care through collaboration with other departments in the facility.
- Prepared reports, collected data, and generated statistical information related to rehabilitation services.
- Assisted with ordering supplies, maintaining inventory levels and tracking orders as needed.
- Verified medical insurance coverage for all new patients before initiating treatment plans.
- Monitored billing activities to ensure accuracy of charges for reimbursement purposes.
- Answered incoming phone inquiries from patients and external providers regarding services offered by the rehabilitation office.
- Responded promptly to requests from outside providers for transfer of patient records or referrals.
- Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
Therapy Technician
Green Clinic Health System
Ruston, LA
09.2006 - 05.2024
- Maintained a safe environment for all patients while providing care within the facility guidelines.
- Assisted physical therapists in setting up therapeutic equipment used during treatment sessions.
- Provided emotional support and encouragement throughout the rehabilitation process.
- Assisted in setup of treatment areas for patients, including mobilization equipment and other materials.
- Prepared reports summarizing patient's progress toward established objectives.
- Assisted physical therapist with treatment, administration, and planning.
Rehab Outpatient Coordinator
bernice community rehab
Bernice, LA
02.1996 - 09.2006
- Tracked clinical outcomes using established metrics such as quality indicators or performance benchmarks.
- Organized daily operations of the clinic including assigning work tasks and coordinating activities among teams.
- Facilitated communication between clinicians, patients, and other healthcare professionals.
- Conducted regular follow-up calls with patients to ensure satisfaction with care received.
- Maintained a high level of knowledge regarding current trends in the industry related to outpatient services.
- Determined prior authorizations for medication and outpatient procedures.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Education
High School Diploma -
Ruston High School
Ruston, LA05-1983
Bachelor of Arts - Na
Louisiana Tech University
Ruston, LASkills
- HIPAA Compliance
- Office Administration
- Meeting Coordination
- Insurance Verification
- Report Preparation
- Patient Care Coordination
Timeline
Rehab Office Coordinator
Green Clinic Health System
04.2022 - 05.2024
Therapy Technician
Green Clinic Health System
09.2006 - 05.2024
Rehab Outpatient Coordinator
bernice community rehab
02.1996 - 09.2006
High School Diploma -
Ruston High School
Bachelor of Arts - Na
Louisiana Tech University
Similar Profiles
Cynthia JonesCynthia Jones
Certified Occupational Therapy Assistant at Green Clinic Health SystemCertified Occupational Therapy Assistant at Green Clinic Health System
Isronna FranksIsronna Franks
Patient Access Liaison at Summa Health System -Green Emergency RoomPatient Access Liaison at Summa Health System -Green Emergency Room
Kathryn (Katy) GhinazziKathryn (Katy) Ghinazzi
Registered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWIRegistered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWI