Carla McClure
Clarksville,TN
Summary
Customer Service expert looking for a position in which to be an asset to a company by offering professional service.Focused on the customer as well as upholding the store or company reputation. CORE SKILLS Extremely personable and agreeable in nature Leadership skills needed to lead a customer service department Great communication skills with customers and coworkers Able to handle high-stress situations with upset customers Ability to handle a multi-line telephone system Capable of multitasking and remaining organized Proven ability to enhance skills and move up in a company
Overview
24
24
years of professional experience
Work History
Personal Assistant
Wilma Jensen
05.2005 - Current
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Technician
Tidy Paws, Inc
10.2017 - 07.2018
- Provided in home daytime, evening and overnight pet, farm and exotic animal care including: dog walks; fed meals; gave treats; refilled water bowls; cleaned litter boxes and other messes; play and cuddle time; recorded date, time and description of services provided after each visit
- Administered oral and topical medications as well as gave insulin injections
- Provided house sitting duties which included: collected mail, newspaper and packages; watered plants; put garbage/recycling bins out on designated days
- Conducted new client meetings which consisted of: meeting clients and pets; gathering pet information; answering questions and offering advice; picking up keys
- Performed Administrative backup duties
- Entrusted with the security of keys to over 30 residential homes
Supervisor
Carla McClure - Resume, ModusLink Global Solutions
06.2014 - 10.2017
- Supervise and coordinate Fulfillment team and provide direction, leadership, coaching, and discipline as necessary
- Ensure daily workload is completed in an accurate and timely manner
- Provide training for Fulfillment team members
- Follow and enforce departmental and interdepartmental procedures
- Manage and control staffing levels in relation to workload
- Maximize productivity and quality standards
- Provide effective interface to other departments
- Understand customer requirements and ensure that Fulfillment team members are kept informed about customer expectations and requirements
- Supervise the completion of freight bill of ladings and waybills
- Oversee the daily scheduling of freight carriers.
Certified Nursing Assistant
Lakeshore of Heartland
08.2010 - 01.2013
- Assisted residents with daily living activities including meals exercise and leisure programs
- Provided assistance as needed with resident admissions discharges and transfers
- Maintained and updated assigned documentation on a regular basis
- Reported all changes in resident condition and allegations of residence abuse to charge nurse on duty
- Notified charge nurse of unavailable or low stocks of required supplies
- Administered medications and treatment care in accordance with facility policy and procedure
- Ensured resident well-being and safety in all performed tasks
- Provided residents with daily activity assistance in dressing grooming and bathing
- Brought fresh drinking water and meal supplements as required
- Assisted residents using walkers and wheelchairs in compliance with facility policy
- Maintained neat and clean appearance of resident rooms.
Education
Associates of Science - undefined
MOTLOW STATE COMMUNITY COLLEGE
Diploma - undefined
PORTLAND HIGH SCHOOL
Skills
- Travel Administration
- Proper Phone Etiquette
- Time Management
- Public Relations
- Supply Procurement
- Meeting Planning
- Attention to Detail
- Drafting Correspondence
- Personal Calendar Oversight
- Valid Driver's License
- Shopping Services
- Shipping and Receiving Packages
- Invoice Preparation
- Event Planning
- Multitasking and Organization
- Dedicated Team Player
- Housekeeping
Timeline
Technician
Tidy Paws, Inc
10.2017 - 07.2018
Supervisor
Carla McClure - Resume, ModusLink Global Solutions
06.2014 - 10.2017
Certified Nursing Assistant
Lakeshore of Heartland
08.2010 - 01.2013
Personal Assistant
Wilma Jensen
05.2005 - Current
Associates of Science - undefined
MOTLOW STATE COMMUNITY COLLEGE
Diploma - undefined
PORTLAND HIGH SCHOOL
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