CARLA MCCOY
Clinton,MD
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
7
7
years of professional experience
Work History
ADMINISTRATIVE OFFICER
Department of Education: Office of Administration, Executive Office
11.2024 - 01.2025
- Led 42 members spanning Budget, Correspondence, Contracts, Grants, IT, and Personnel divisions while directing daily operations by assigning tasks, establishing priorities, and mentoring 16 direct and 26 indirect reports
- Orchestrated execution of administrative policies, guiding agency leadership on hiring practices, performance systems, and process improvements
- Managed all financial operations including budget development, spending oversight, and acquisition planning
- Negotiated funding agreements with federal budget offices and advised senior leadership on allocation strategies for training, awards, travel, and IT investments
- Conducted operational audits and productivity analyses to identify improvement opportunities, implementing corrective actions that strengthened compliance
- Closed critical staffing shortages by recruiting and integrating 9 new hires, alongside upholding a 100% compliance for FY24 performance evaluations
MANAGEMENT & PROGRAM ANALYST
Department of Education: Office of Administration, Executive Office
11.2023 - Current
- Directed comprehensive HR and administrative operations for a federal agency, serving as primary advisor on personnel policies, workforce planning, and regulatory compliance
- Overhauled recruitment, onboarding, and performance evaluation systems, reducing processing time by 30% while ensuring strict adherence to federal classification standards
- Interpreted and applied complex labor regulations, correcting 100% of personnel record discrepancies
SENIOR SUPERVISORY MANAGEMENT OFFICER
Department of Health & Human Services: Office of Strategic Program
11.2021 - 11.2023
- Managed a 19-member team providing full-spectrum administrative support including HR, budgeting, procurement, and facilities operations
- Transformed office efficiency by redesigning space layouts and equipment procurement processes, reducing facility downtime by 40%
- Oversaw complex financial operations including a 38.5M payroll system and 187M operating budget, implementing controls that enhanced forecasting accuracy by 30%
- Recruited and onboarded specialized staff under FDA Title 21 authority, reducing critical vacancies by 25%
- Conducted quarterly financial audits that identified $2.7M in cost-saving opportunities while maintaining 100% compliance with all federal regulations
- Implemented innovative telework and travel systems that reduced processing errors and improved employee satisfaction scores by 15%
- Developed training programs that improved team productivity and policy compliance
ADMINISTRATIVE OFFICER
Department of Homeland Security: Offices of Human Capital
04.2018 - 11.2023
- Led comprehensive administrative operations for a major DHS component, managing a $12M annual budget and overseeing all business functions including HR, procurement, IT, and facilities management
- Promoted within first year based on exceptional performance in operational leadership
- Directed full lifecycle budget execution for a complex $12M operational budget, improving fiscal accountability through enhanced forecasting and reporting systems
- Served as COR III, overseeing vendor performance and ensuring compliance with FAR/CFR regulations
- Administered a $5M student loan repayment program, developing equitable distribution criteria that increased employee retention by 18%
- Modernized office operations by implementing a SharePoint knowledge management system that reduced document retrieval time by 35%
- Streamlined cross-agency procurement processes through collaboration with GSA and DHS Acquisition, cutting contract approval timelines by 25%
Education
Accounting Courses -
Howard County Community College
Skills
- Critical thinking
- Documentation and reporting
- Professional communication
- Customer and client relations
- Personnel management
- Payroll and budgeting
Timeline
ADMINISTRATIVE OFFICER
Department of Education: Office of Administration, Executive Office
11.2024 - 01.2025
MANAGEMENT & PROGRAM ANALYST
Department of Education: Office of Administration, Executive Office
11.2023 - Current
SENIOR SUPERVISORY MANAGEMENT OFFICER
Department of Health & Human Services: Office of Strategic Program
11.2021 - 11.2023
ADMINISTRATIVE OFFICER
Department of Homeland Security: Offices of Human Capital
04.2018 - 11.2023
Accounting Courses -
Howard County Community College
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