Carla McCrorey
Rock Hill,SC
Summary
Resourceful Administrative Professional offering expertise in problem-solving and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and helping developing innovative solutions.
Overview
29
29
years of professional experience
Work History
Senior Scholarship Specialist
Foundation For The Carolinas
10.1997 - Current
- Manages administrative tasks for scholarship funds from the application opening to the awards process
- Create and maintain meeting annual meeting calendar for department staff and volunteers
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Develops strong client relationships through consistent communication and attentive service.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collaborates with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assist with organizing donor events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Proactively identify and address applicant issues with the online application database
Financial Aid Administrator
York Technical College
08.1995 - 10.1997
- Enhanced financial aid processes by streamlining procedures and implementing new software.
- Assisted students in securing scholarships by providing clear guidance on application requirements.
- Reduced processing time for financial aid applications with the introduction of electronic forms.
- Collaborated with other departments to ensure accurate data sharing and timely disbursement of funds.
- Evaluated eligibility criteria for various funding sources, matching students with appropriate opportunities.
- Provided financial aid counseling to enrolled and prospective students.
Education
No Degree - Lean Six Sigma Yellow Belt
UNC Charlotte
Charlotte, NC06.2022
Associate of Science - Secretarial Science
York Technical College
Rock Hill, SC 06.1986
Skills
- Customer Relations
- Documentation Management
- Proficient in Microsoft Office
- Customer service
- Organizational skills
Timeline
Senior Scholarship Specialist
Foundation For The Carolinas
10.1997 - Current
Financial Aid Administrator
York Technical College
08.1995 - 10.1997
No Degree - Lean Six Sigma Yellow Belt
UNC Charlotte
Associate of Science - Secretarial Science
York Technical College
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