Carla Mckinley
Shreveport,LA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Care Representative (REMOTE)
Ik's
Shreveport, LA
10.2020 - 03.2026
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
Collections Representative (REMOTE)
Capital One
Shreveport, LA
03.2020 - 06.2023
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Researched account information to ensure accuracy of records.
Customer Service Associate
Manpower Services
Shreveport, LA
07.2019 - 05.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Customer Service Representative
Teleperformance USA
Shreveport, LA
01.2017 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
CE Byrd High School
Shreveport, LA05.2016
Skills
- Payment Processing
- Appointment Scheduling
- Customer Service
- Database Research
- Inbound and Outbound Calling
- Call Management
- Account Updating
- Problem Resolution
- Multi-Task Management
- Problem-Solving Abilities
- Proofreading
- Critical Thinking
- CRM Software
- Active Listening
- Credit Card Payment Processing
- Creative Problem Solving
Education and Training
other
Timeline
Customer Care Representative (REMOTE)
Ik's
10.2020 - 03.2026
Collections Representative (REMOTE)
Capital One
03.2020 - 06.2023
Customer Service Associate
Manpower Services
07.2019 - 05.2023
Customer Service Representative
Teleperformance USA
01.2017 - 06.2019
High School Diploma -
CE Byrd High School