Carla Mcneil
Lumberton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
AppleCare Advisor
Apple
08.2010 - 07.2021
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
Education
Diploma -
Lumberton High School
Lumberton, MS06.2020
Skills
- Emergency Service Coordination
- Defect Analysis and Resolution
- Hardware and Software Repair
- File Management Software
Timeline
AppleCare Advisor
Apple
08.2010 - 07.2021
Diploma -
Lumberton High School
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