Carla Meister
Hanford,CA
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced retail and delivery environments. Excelling in team management and customer service, increasing customer satisfaction and loyalty. Proficient in stock management and POS systems operations, significantly enhancing operational efficiency. I demonstrate a strong blend of multitasking, organization, and effective communication skills, achieving high-performance metrics and fostering positive client relationships. Management experience and intermediate computer knowledge, along with the ability to adapt quickly to new interfaces and systems. An asset to any customer service or sales team.
Overview
14
14
years of professional experience
Work History
Delivery Driver
GrubHub
05.2020 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered food orders to customers in a timely manner.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes.
- Complied with company policies related to safe driving practices and procedures.
- Adhered to local traffic laws at all times while delivering orders.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Collaborated with other delivery drivers and restaurant staff, sharing best practices to improve overall efficiency and service quality.
- Fostered positive relationships with customers, contributing to increased loyalty and repeat business.
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of orders.
Stocking Associate
99 Cents Only Stores Llc
01.2020 - 06.2020
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Rotated stock from older to newer product when necessary to ensure quality control standards.
- Collaborated with team members to execute promotional displays quickly and accurately.
- Provided excellent customer service by responding courteously to inquiries.
- Arranged product on shelves following merchandising guidelines.
- Implemented loss prevention strategies to minimize shrinkage.
- Lifted materials of varied weights on regular basis.
Stocking Associate
Dollar Tree Stores
02.2017 - 08.2017
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf and in the backroom.
- Performed inventory counts of merchandise on a regular basis.
- Unloaded delivery trucks and verified contents against invoices.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Checked expiration dates on perishable items to ensure freshness.
- Maintained cleanliness of sales floor, including sweeping, mopping, and dusting as needed.
- Rotated stock from older to newer to ensure quality control standards.
- Collaborated with team members to execute promotional displays quickly and accurately.
Assistant Store Manager
Dollar Tree Stores
11.2014 - 08.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Commercial Driver
Autozone Inc
08.2010 - 09.2012
- Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Built relationships with clients to establish new contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Balanced accounts and outstanding charges for products.
- Maintained product displays for contract product programs.
- Safe and appropriate delivery and receiving of products.
- Collection of outstanding balances and proper handling of cash transactions.
- Balancing accounts at end of day.
- Supervising phones for commercial client inquiries and issue resolution.
- Maintenance and safety checks on company fleet vehicles.
Education
Associate of Arts -
Peninsula City College
Port Angeles, WA05-2016
High School Diploma -
Columbus Unified High School
Columbus, KS06-2005
Skills
- Commercial driving
- Problem solving
- Multitasking and organization
- Stock management
- Customer service
- Team management
- Employee coaching
- POS systems operations
- Intermediate computer skills
- Research experience
- 80 WPM
Timeline
Delivery Driver
GrubHub
05.2020 - Current
Stocking Associate
99 Cents Only Stores Llc
01.2020 - 06.2020
Stocking Associate
Dollar Tree Stores
02.2017 - 08.2017
Assistant Store Manager
Dollar Tree Stores
11.2014 - 08.2015
Commercial Driver
Autozone Inc
08.2010 - 09.2012
Associate of Arts -
Peninsula City College
High School Diploma -
Columbus Unified High School
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