Carla Mejia
SAN ANTONIO,TX
Summary
Experienced Food Service Manager successful in the development and execution of operational efficiency, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolution skills. Willingness to take on added responsibilities to meet team goals, to increase revenue and provide the highest level of customer service.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Grand Hyatt Hotel
05.2023 - Current
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Developed ongoing training initiative to improve beverage knowledge of serving employees assisting with a significant increase in customer satisfaction scores.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data maintaining 14% beverage cost.
FOH Manager
Perry's Steakhouse
01.2021 - 04.2023
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
FOH Supervisor, Server, Banquet Lead
Benchmark Hospitality, Marriott Hotels, Landry's
06.2016 - 01.2020
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
MBA - Business Administration And Management
South University
Savannah Georgia06.2010
Skills
- Operations Oversight
- Cost Control
- Service Delivery Management
- Food and Beverage Operations
- Labor Management
- Menu development
- Performance Improvement
- Expense Tracking
- Event Coordination
- Payroll Administration
- Cost controls
- Adaptability and Flexibility
Timeline
Food and Beverage Manager
Grand Hyatt Hotel
05.2023 - Current
FOH Manager
Perry's Steakhouse
01.2021 - 04.2023
FOH Supervisor, Server, Banquet Lead
Benchmark Hospitality, Marriott Hotels, Landry's
06.2016 - 01.2020
MBA - Business Administration And Management
South University
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