Summary
Overview
Work History
Education
Skills
Timeline
Carla Miller, M.S.

Carla Miller, M.S.

Roanoke,TX

Summary

Recent graduate with foundational knowledge in human services and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.

Overview

19
19
years of professional experience

Work History

At Risk Data Clerk

Stride K12
07.2021 - Current
  • Reviews student records upon enrollment to identify at-risk status based on identified criteria..
  • Maintains and updates at-risk records in various systems.
  • Determines student eligibility for free or reduced lunch programs using identified criteria.
  • Saves and uploads electronic and paper files in preparation for monthly records audits for Federal Income Forms and at-risk indicators.
  • Creates and disperses reports electronically regarding free and reduced lunch status.
  • Enter at-risk and economically disadvantaged status into the district’s student information system for state submission..

Patient Access Representative/On Call

John Peter Smith Hospital
02.2021 - 05.2021
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions.
  • Secured patient information and confidential medical records.
  • Answered incoming calls, scheduled appointments.
  • Demonstrated the importance of satisfying the needs of the patient/customer by friendly and caring interactions.
  • Worked in call center as needed.

Paraprofessional Assistant

IRVING INDEPENDENT SCHOOL DISTRICT
08.2020 - 05.2021
  • Assisted the teacher with classroom and virtual instruction.
  • Tutored and mentored students.
  • Helped manage student behavior, ensuring a positive and productive learning environment.
  • Substituted in the teacher's absence.
  • Communicated effectively with students, parents, and staff, fostering a supportive and collaborative atmosphere.

Financial Counselor/Medical Practice Assistant

PARKLAND HOSPITAL
02.2018 - 07.2020
  • Determined financial eligibility for government funding, program funding, county funding and patient assistance programs.
  • Interviewed patients for financial eligibility determination.
  • Demographics accurately entered and collected co-pays, deductibles, and out-of-pocket expenses.
  • Scheduled appointments.
  • Knowledge of third-party payers and insurance verification procedures.
  • Educated patients on assistance programs.
  • Obtained signatures and read responsibilities to patients.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.

Access Services/Medical Unit Secretary

BAYLOR ALL SAINTS MEDICAL HOSPITAL
08.2006 - 08.2017
  • Basic medical terminology/ICD-10 and CPT codes.
  • Frequently assisted colleagues to foster/promote teamwork while providing exceptional service and patient experience.
  • Recognized as lead collector for several quarters.
  • Trained new employees in the department.
  • Conducted patient/guarantor interviews, explained hospital policies, financial responsibilities, privacy practices and patient bill of rights.
  • Ensured pre-certification and/or authorizations were obtained.
  • Obtained insurance coverage information and demographics.
  • Transcribed physician orders into computer system and paper files.
  • Scheduled diagnostic test, diagnostic procedures, and treatments for patients.
  • Managed and ordered unit supplies, equipment, and services for the unit.
  • Frequently participated in department training to meet needs of department.
  • Thoroughly educated patient on insurance coverage, deductible, and out-of-pocket expenses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

MASTER OF SCIENCE - Human Services

Walden University, Minneapolis, MN
08.2025
Expected: Aug 2025

Bachelor's - GENERAL STUDIES

TEXAS WOMEN'S UNIVERSITY, Denton, TX
05.2016
Graduated: May 2016

Associate of Business Administration - undefined

Tarrant County College District, Fort Worth, TX
05.2014
Graduated: May 2014

High School Diploma - undefined

TOPEKA HIGH SCHOOL, Topeka, KS
05.1980
Graduated: May 1980

Skills

  • Effective customer communication
  • Organization and Time Management
  • Effective team collaboration
  • Proficient in MS Office
  • Proactive self-starter
  • Reliable and accountable
  • Professional telephone communication
  • Attentive communication
  • Supportive demeanor
  • Dedicated customer service/patient access services leader
  • Effective communication with diverse individuals

Timeline

At Risk Data Clerk - Stride K12
07.2021 - Current
Patient Access Representative/On Call - John Peter Smith Hospital
02.2021 - 05.2021
Paraprofessional Assistant - IRVING INDEPENDENT SCHOOL DISTRICT
08.2020 - 05.2021
Financial Counselor/Medical Practice Assistant - PARKLAND HOSPITAL
02.2018 - 07.2020
Access Services/Medical Unit Secretary - BAYLOR ALL SAINTS MEDICAL HOSPITAL
08.2006 - 08.2017
TEXAS WOMEN'S UNIVERSITY - Bachelor's, GENERAL STUDIES
Tarrant County College District - Associate of Business Administration,
TOPEKA HIGH SCHOOL - High School Diploma,
Walden University - MASTER OF SCIENCE, Human Services

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