Carla Mockey

• Oversaw daily operations for 50 employees, revenue cycle management, and administrative functions, and served as the main point of contact for all operational issues (payroll, vendor payments, commissions and other accounting disbursements).
• Increased cash flow through timely resolution of payer denials and underpayments by 26% within two months since hiring date.
• Led all revenue cycle projects and yielded a reimbursement of over $1.5m for home health and community based services provided by the agency. Reduced denial rates by 80% through meticulous claims review, expiration reminders and enhanced coding practices, ensuring maximum revenue capture.
• Managed Medicaid and private insurance enrollment, and billing while fostering long-term relationships with clients, payers and other health care professionals and organizations.
• Coached and mentored team members, and encouraged interdepartmental collaboration, leading to more cohesive approach to revenue cycle management and improved financial outcomes.

• Served as main point of daily contact for client onboarding lead in alignment with client's care plan and service implementation engagements.
• Streamlined administrative processes by implementing new software and training staff to improve efficiency, and managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised and trained 28 staff members in company and regulatory compliance requirements to promote conformance and client satisfaction.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Fostered strong relationships with nursing home administrators, case managers and private clients in order to negotiate favorable contract terms that benefited both parties.

• Oversaw daily billing operations for complex care nursing, durable medical equipment and transportation services for accuracy of billing information across all divisions and locations.
• Led the collaboration with clinical service leadership and senior executives in handling registration, medical records, chart audit, coding, billing, follow-up, cash posting, trending of denial adjustment, utilization review, compliance, and customer service.
• Identified lessons learned and presented to appropriate stakeholders across both internal team and client, as appropriate,
• Recruited, hired, and trained 25 staff on business procedures, policies, duties and customer care methods.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction, scheduling vehicle lease-end inspections, warranty inspections, and insurance inspections for end-lease automobile clients in the U.S. and Canada.

Assisted the HR Manager with administrative functions of the clinic, including human resources, marketing, billing, data management and patient access management.