Carla Moore

Park Hills,US, MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure entry-level available positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

Years of experience

Work History

Assistant Manager/Cashier

C-Mart Convenient Store

900 E. Main St. Park Hills, MO

02.2021 - 04.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Met customer needs through polite, friendly and attentive service.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Helped customers complete purchases, locate items, and join reward programs.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Worked with other associates to support cashiers and management needs.
Cleaned and sanitized cashier workstation and scanning area.
Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Bagged items securely to minimize breakages and reduce losses.
Removed trash, swept, and mopped floors for professional appearance.
Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Collaborated with team members to maintain a positive work environment and boost employee morale.
Retrieved items for customers and verified prices.
Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
Trained new cashier team members in customer service and money handling processes.
Monitored store for suspicious activity and reported security concerns for prompt action.

Homemaker

Volunteering in Home Health

Park Hills, MO

07.2015 - 03.2019

Make sure the dishes r washed n put put away
Tea is made
Meds have been taken properly
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively to maintain household.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.

Waitress/Server

Huddle House Restaurant

8 Chat Rd Leadington, MO

08.2012 - 10.2012

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests also contributed to an increased sales by promoting daily specials.
Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Answered customers' questions, recommended items, and recorded order information
Inspected dishes and utensils for cleanliness.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean and to demonstrate an orderly work area to obtain enjoyable customer service.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

High School in General Studies -

Central R-3 School District

01.2012

Skills

Friendly, Positive Attitude
Teamwork and Collaboration
Problem-Solving
Customer Service
Time Management
Attention to Detail

Multitasking Abilities
Critical Thinking
Active Listening
Decision-Making
Calm Under Pressure

Timeline