CARLA MORALES
Novato,CA
Summary
Motivated and reliable customer service professional with experience in retail, food service, and inventory operations. Skilled at multitasking in fast-paced environments, assisting customers, and maintaining organized workspaces. Bilingual in English and Spanish with strong communication skills and a positive team mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Team Member
Panera Bread
Novato
07.2025 - Current
- Warmly welcomed customers upon approaching counter and placing orders.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Prepared and served food and beverages according to company standards and safety guidelines.
- Maintained cleanliness and organization of the cafe area, including dining room and service stations.
- Assisted in restocking supplies and inventory to support smooth daily operations.
- Collaborated with team members to handle busy periods and deliver excellent customer service.
Dental Assistant
Signature Smiles Dental Group
Mill Valley
03.2025 - 06.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
Cashier
HomeGoods
San Rafael
06.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Stocker
Mi Rancho Market
San Rafael
07.2023 - 06.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Provided excellent customer service by helping customers locate products when needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
Marin Oaks High School
Novato, CA03.2024
Skills
- Customer service
- Effective communication
- Bilingual
- Detail Oriented
- Multitasking
- Organization
- Time Management
- Collaboration
- Positive attitude
Certification
American Red Cross
Languages
English - Advanced
Spanish - Advanced
Timeline
Retail Team Member
Panera Bread
07.2025 - Current
Dental Assistant
Signature Smiles Dental Group
03.2025 - 06.2025
Cashier
HomeGoods
06.2024 - 12.2024
Stocker
Mi Rancho Market
07.2023 - 06.2024
High School Diploma -
Marin Oaks High School