Resourceful, focused on building successful career paths in support of persons with ASD/DD. Hardworking and resilient professional with deep understanding of the needs and supports required to make our clients successful with the workforce.
Overview
17
17
years of professional experience
Work History
Cerified Nursing Assistant II
Lifespan (Rhode IslandHospital)
Providence, RI
03.2015 - 05.2018
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained client medical history, including medication information, symptoms and allergies.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Customer Service Representative/Death Claims
Metlife Insurance Company
Warwick, RI
03.2004 - 11.2006
Provided primary customer support to internal and external customers in fast-paced environment.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Maintained current product knowledge to meet customer needs and increase sales.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Responded to customer requests for products, services and company information.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Presented insurance options to customers in order to close sales on new policies.
Patient Assistance Program Manager
Americorps, Allenbury Health Center
Providence, RI
05.2001 - 05.2003
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Planned and executed meetings to connect organizational representatives, community members and clients.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Stocked, labeled and inventoried medication to keep accurate records.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Communicated instructions to patients or caregivers.
Pharmacy Technician at Walgreens Pharmacy Technician Fulfillment center (Walgreens)Pharmacy Technician at Walgreens Pharmacy Technician Fulfillment center (Walgreens)