Summary
Overview
Work History
Education
Skills
Timeline
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Carla Smith

Professional
Woonsocket,RI

Summary

Resourceful, focused on building successful career paths in support of persons with ASD/DD. Hardworking and resilient professional with deep understanding of the needs and supports required to make our clients successful with the workforce.

Overview

17
17
years of professional experience

Work History

Cerified Nursing Assistant II

Lifespan (Rhode IslandHospital)
Providence, RI
03.2015 - 05.2018
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Customer Service Representative/Death Claims

Metlife Insurance Company
Warwick, RI
03.2004 - 11.2006
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Responded to customer requests for products, services and company information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Presented insurance options to customers in order to close sales on new policies.

Patient Assistance Program Manager

Americorps, Allenbury Health Center
Providence, RI
05.2001 - 05.2003
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicated instructions to patients or caregivers.

Education

No Degree -

The Autism Project
Providence, RI

Homefront Health Care
Providence, RI
06.2015

The Sawyer School
Pawtucket, RI
06.2003

Skills

  • Feeding assistance expert
  • Transporting patients
  • Tube feedings and medications familiarity
  • EMR / EHR
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Recording Vital Signs
  • Patient Management
  • Observing Responses
  • Documenting Behaviors
  • Conducting Intakes
  • Companionship and Emotional Support
  • Patient Assessments
  • Medical Records Management
  • Case Management
  • Direct Patient Care

Timeline

Cerified Nursing Assistant II

Lifespan (Rhode IslandHospital)
03.2015 - 05.2018

Customer Service Representative/Death Claims

Metlife Insurance Company
03.2004 - 11.2006

Patient Assistance Program Manager

Americorps, Allenbury Health Center
05.2001 - 05.2003

No Degree -

The Autism Project

Homefront Health Care

The Sawyer School
Carla SmithProfessional