Carla Nelson

Took phone calls and emails requesting support with software used to help children and adults improve their reading.

• Managed multi-line phone system, ensuring timely and professional responses to client inquiries.
• Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
• Maintained organized front desk operations, streamlining check-in processes for clients and visitors.
• Restock snack and beverage options

• Managed incoming calls, swiftly resolving inquiries and directing requests to appropriate departments.
• Work denied Medicaid claims
• Worked aging accounts for 12 different ambulance divisions

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.