Carla Ngesio
Avon,IN
Summary
People-focused individual with a talent for effectively addressing concerns and improving customer satisfaction. Dedicated to delivering exceptional service and driving positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
New Hire Trainer
United Parcel Service, UPS
Plainfield, IN
03.2021 - Current
- Conducted new hire orientations, familiarizing them with company policies and procedures.
- Provided support and guidance to newly hired individuals as they acclimated to the organization's work environment.
- Conducted follow-up sessions to ensure new hires assimilated into workplace environment.
- Gained valuable insights by consulting with new hires about their initial experiences within the company.
- Conducted orientation and training for new hires to ensure a smooth onboarding process.
Retention Specialist
UPS
Plainfield, IN
12.2019 - Current
- Successfully developed a new position from inception to completion by conducting comprehensive research on retention issues and implementing an effective system. Designed surveys, planned engaging employee activities, and actively supported hourly employees as their advocate. Additionally gained cross-training experience in the Safety Department.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
Licensed Insurance Broker
Independent Contractor for State of Indiana
, Indiana
11.2013 - Current
- Solicit various insurance policies including Medicare, life, dental, supplemental, and health products while effectively matching clients with suitable options.
Independent Contractor - Director of Human Resourc
Excellence Technical Services
02.2012 - 08.2013
- Ensured competitive pricing structures through thorough industry trend research.
- Identified opportunities for process improvement within the organization.
- Outlined progress in reports pertaining to established goals and objectives.
- Organized and executed new employee orientations.
Education
MBA - Leadership & Organizational Development
Oklahoma Christian University
Edmond, OK04-2012
Bachelor of Science - Organizational Leadership
Indiana Institute of Technology
Fort Wayne, IN05-2010
Social Welfare
University of California, Berkeley
Berkeley, CASkills
- Efficient Report Compilation
- Orientation Program Facilitation
- Conducting Exit Interviews
- Effective Written Communication
- Attention to Detail
- Teamwork and Collaboration
- Employee retention strategies
- Consistent Dependability
- Analytical Problem-Solving
- Professional Conduct
- Deadline-Oriented Planning
- Retention Program Implementation
Certification
- CLSS
References
References available upon request.
Timeline
New Hire Trainer
United Parcel Service, UPS
03.2021 - Current
Retention Specialist
UPS
12.2019 - Current
Licensed Insurance Broker
Independent Contractor for State of Indiana
11.2013 - Current
Independent Contractor - Director of Human Resourc
Excellence Technical Services
02.2012 - 08.2013
MBA - Leadership & Organizational Development
Oklahoma Christian University
Bachelor of Science - Organizational Leadership
Indiana Institute of Technology
Social Welfare
University of California, Berkeley
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