Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Carla Nilson

Carla Nilson

LeMars,FL

Summary

Proven to excel in client engagement and operational leadership, I leveraged my skills at Schuster Trucking to enhance on-time delivery rates and customer satisfaction. My adeptness in strategic marketing and effective communication fostered strong professional relationships and a loyal clientele, significantly contributing to business growth. Committed to professional development, I consistently demonstrate detail-oriented and proactive work ethics.

Overview

23
23
years of professional experience

Work History

Independent Stylist

Ruby Ribbon
10.2023 - Current
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Enhanced client experience with personalized follow-up communication after appointments or purchases.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Educated customers on products to maximize benefits.

Truck Driver

Schuster Trucking
05.2002 - Current
  • Managed daily submissions of a clear DOT log book along with appropriate documentation.
  • Executed safe driving practices ensuring no accidents.
  • Ensured all trucks were safe and operational by inspecting and liaising with management on needed repairs.
  • Adhered to safety regulations to mitigate risk of accidents.
  • Maintained on-time delivery rates in challenging weather conditions while ensuring safety and cargo integrity.
  • Enhanced vehicle efficiency by promptly resolving maintenance concerns.
  • Established solid relationships with dispatchers, optimizing assignments aligned with both proficiency and location.
  • Trained new drivers on company procedures, fostering stronger team dynamics.
  • Ensured compliance with company policies and federal transportation safety regulations.
  • Ensured daily targets were met by adapting schedules.
  • Confirmed nature of shipment and presence of dangerous substances.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Enhanced timeliness by adapting routes for varying traffic patterns and weather conditions.
  • Ensured constant communication with dispatch teams regarding schedule modifications.
  • Leveraged organizational skills to identify fastest and safest delivery paths.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fostered stronger client connections by delivering excellent service and swift communication.
  • Maintained punctual delivery schedules across various states, enhancing customer reliability.
  • Provided guidance to new drivers through valuable road experience and shared best practices.
  • Demonstrated initiative and accountability.
  • Performed efficiently under demanding conditions.
  • Proficient in solo work and collaborative efforts.
  • Proven ability to learn quickly and adapt to new situations.
  • Exhibited exceptional skills in both spoken and written communication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Facilitated teamwork through consistent support and advice.
  • Contributed to smooth daily functions by working efficiently alongside the team.
  • Dedicated to ongoing learning and skill enhancement.
  • Handled diverse work schedules during non-standard hours with ease.
  • Efficiently managed time to meet deadlines.
  • Assessed potential solutions for effectiveness.
  • Demonstrated competence in meeting tight deadlines efficiently.
  • Maintained superior organization and managed multiple tasks efficiently across several projects.

Education

Associate Degree - Retail Sales And Marketing Management

Western Iowa Tech Community College
Sioux City, IA
05.1990

Skills

  • Client Partnership Development
  • Online Brand Promotion
  • Efficient Learner
  • Detail-Oriented
  • Effective Communication Skills
  • Proactive Independent Worker
  • Client Advisory
  • Building Professional Relationships
  • Client Consultation
  • Professional Development
  • Operational Leadership
  • Sales Proficiency
  • Social Media Brand Development Skills
  • Strategic Marketing Planning
  • Understanding Customer Preferences
  • Industry trend analysis
  • Collaborative Teamwork
  • Client Engagement

Timeline

Independent Stylist

Ruby Ribbon
10.2023 - Current

Truck Driver

Schuster Trucking
05.2002 - Current

Associate Degree - Retail Sales And Marketing Management

Western Iowa Tech Community College
Carla Nilson