Carla Norwood
Whitehall,PA
Summary
Reliable, hardworking, passionate., and attention to detail.
Excellent communication and good judgment.
Team oriented and ready to help achieve company goals.
HIPPA and Commission Compliance.
Overview
39
39
years of professional experience
Work History
Manufacturing Associate
Ingram Content Group
Breinigsville, PA
01.2022 - Current
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Examined materials & documentation for accuracy and quality.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
Mail Processing Clerk
United States Postal Service
Bethlehem, PA
11.2021 - 12.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Unloaded of mail/parcels, sort outgoing mail.
- Used automated mail processing equipment to sort and collate mail.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Fulfillment Center Team Member
Zulily
Bethlehem, PA
08.2021 - 11.2021
- Utilized a handheld scanner for warehouse functions to include stowing, shipping and processing returns.
- Manually transported merchandise and maintained stamina while pulling, standing, bending and walking for extended periods of time.
- Packed, prepared, and wrapped items for shipment.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reported merchandise missing / stolen from packages.
Patient Service Representative
Coordinated Health
Allentown, PA
11.2020 - 06.2021
- Greeted, checked in and out patients in a friendly courteous manner.
- Offered friendly and efficient service to all customers, handling challenging situations with ease.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Balanced deposits and credit card payments.
- Followed document protocols to safeguard confidentiality of patient records.
Secretary Inpatient Behavioral Health Dept.
Lehigh Valley Health Network
Bethlehem, PA
03.2004 - 09.2020
- Performed office-related tasks and clerical functions.
- Produced thorough reports every day.
- Assisted in writing reports.
- Gathered organized data daily & month end.
- Handled scheduling tasks which included employee timecards.
- Provided administrative support for Inpatient Behavioral Health Director and Dept.
- Answered incoming calls on multiple lines, processed requests and relayed messages to appropriate personnel.
- Maintained fully functional office equipment including ordering of supplies.
- Prepared and submitted daily reports to appropriate management.
- Treated clients and families with respect and dignity.
- Assisted with patients daily upon request by management.
Food Service Associate
Sodexo Food Service
Bethlehem, PA
12.2003 - 08.2004
- Checked menu and diet of patients
- Prepared and transported meals to the Inpatient Behavioral Health Dept.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Stocked kitchens and prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
Mail Room / Print Shop Assistant
City Of Allentown
Allentown, PA
08.2003 - 11.2003
- Processed mail, including post marking, sending, and scheduling package pickup's.
- Courier to multiple areas in City of Allentown to pick-up and deliver mail daily.
- Assisted with copying, folding, printing and binding various material and pamphlets.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Licensed Nail Technician
Various Nails Salons
Allentown, PA
07.1992 - 01.1994
- Provided a range of nail and hand services, including basic manicures and pedicures, artificial nails, gel nails, hand massages, hot oil therapy, nail files, repairs, wraps, and nail polishing.
- Applied health care protocols and standards by sanitizing work station and sterilizing instruments used for manicures and pedicures before each client.
- Complied with company requirements by setting up work stations according to company standards.
- Treated nails to repair any damage, improve their strength and increase resilience with the use of wrapping.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Shipping and Receiving Supervisor
Jamesway Department Store
Bethlehem, PA
10.1984 - 07.1992
- Customer service of toys, sporting goods, and home entertainment
- Group Leader - Supervised hardware, housewares, automotive, and furniture
- Stockroom Supervisor - Overseeing and managing staff with day-to-day shipping and receiving.
- Performed freight processing and distribution throughout store.
- Stocking shelves, endcaps, and building center aisle displays.
- Maintained stockroom cleanliness, organization and inventory.
- Additionally assisted as cashier and layaway dept.
Cutting Room Associate
Holtz Garment Factory
Bethlehem, PA
09.1979 - 10.1984
- Carried out high-quality garment work with little oversight.
- Bundled material and delivered to the sewing floor.
- Prepared material for sewing including, cutting, folding, pressing, button hole marking, and making pockets.
- Assisted in spreading material to be cut.
Waitress
Moralis Restaurant
Bethlehem, PA
10.1973 - 06.1979
- Greeted all guests with a smile and friendly manner.
- Waited tables, took orders for takeout, made drinks, and cleaned tables after the guests' departure.
- Dish washing.
- Performed side work duties, such as end of night cleaning, replenishing and setting up for next day.
- Used cash register to cash out customers.
- Remained calm and poised when dealing with difficult customers.
Education
Associate of Arts - Nail Technician
Star Beauty Academy
Bethlehem, PA08.1992
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PA06.1979
Skills
- Registration and Scheduling
- Multi-Line Telephone Systems
- Confidentiality and Data Security
- Communication
- Organized and Efficient
- Reliability and Dedication
- Self-Motivated
- Interpersonal Communication
- Organization and Time Management
- Mail handling
- Problem-solving skills
- Workplace safety
- OSHA guidelines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manufacturing Associate
Ingram Content Group
01.2022 - Current
Mail Processing Clerk
United States Postal Service
11.2021 - 12.2021
Fulfillment Center Team Member
Zulily
08.2021 - 11.2021
Patient Service Representative
Coordinated Health
11.2020 - 06.2021
Secretary Inpatient Behavioral Health Dept.
Lehigh Valley Health Network
03.2004 - 09.2020
Food Service Associate
Sodexo Food Service
12.2003 - 08.2004
Mail Room / Print Shop Assistant
City Of Allentown
08.2003 - 11.2003
Licensed Nail Technician
Various Nails Salons
07.1992 - 01.1994
Shipping and Receiving Supervisor
Jamesway Department Store
10.1984 - 07.1992
Cutting Room Associate
Holtz Garment Factory
09.1979 - 10.1984
Waitress
Moralis Restaurant
10.1973 - 06.1979
Associate of Arts - Nail Technician
Star Beauty Academy
High School Diploma -
Bethlehem Catholic High School
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