Carla Nyanith
Fort Worth,TX
Summary
Dynamic and self-motivated professional with extensive experience in transportation and customer service. As an Owner/Operator at Nyanith Transportation, I ensured DOT compliance and maintained a flawless safety record. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and professionalism.
Overview
26
26
years of professional experience
Work History
Owner/Operator Truck Driver
Nyanith Transportation
01.2000 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Call Center Representative
Spectrum
02.2023 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Driver
Morgan Limousine
08.2021 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Torchy's Tacos
09.2017 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Timeline
Call Center Representative
Spectrum
02.2023 - 03.2025
Driver
Morgan Limousine
08.2021 - 01.2023
Customer Service Representative
Torchy's Tacos
09.2017 - 07.2021
Owner/Operator Truck Driver
Nyanith Transportation
01.2000 - Current
Western Hills
Education
Western Hills
06.1995
Skills
- DOT compliance
- Safe driving practices
- Self-motivation and discipline
- Customer service
- Dispatch communication
- Professionalism and work ethic
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