Carla Oldaker
Ashland,KY
Summary
Dynamic professional with track record of proven driven organization, adept in complaint resolution and HIPAA proficiency. Elevated customer satisfaction through expert conflict management and efficient data handling. Skilled in mentoring teams and enhancing operational efficiency, showcasing a blend of technical expertise and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Support Services Group
12.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Addressed customer issues through inbound calls in a work-at-home setting
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Maintained professional and organized work environment in at home office
Pharmacy Technician
Kings Daughters Medical Center
01.2016 - 08.2018
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted with various inpatient pharmacy tasks as assigned by pharmacy director including medication reconciliation, IV compounding, Operating Room Pharmacy stock.
Assistant Store Manager
Walgreens
12.2011 - 01.2016
- Coached sales associates in product sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Science - Surgical Technology
Mountwest Community And Technical College
Huntington, WV05-2025
Skills
- Account updating
- Complaint resolution
- Scheduling
- Receiving support
- HIPAA proficiency
- Electronic medical records management
- Sterile field management
Timeline
Customer Service Representative
Support Services Group
12.2022 - 07.2023
Pharmacy Technician
Kings Daughters Medical Center
01.2016 - 08.2018
Assistant Store Manager
Walgreens
12.2011 - 01.2016
Associate of Science - Surgical Technology
Mountwest Community And Technical College
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