Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Osborne

Columbus

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

24
24
years of professional experience

Work History

Customer Service Specialist

JC Pennys
Columbus
01.2021 - Current
  • Helped customers place orders with 99% accuracy.
  • High volume Incoming customer service calls.
  • Provide customer with tracking number for packages and inquiries on reward points.

Customer Service Representative

Healthscope benefits
Columbus
01.2019 - Current
  • Handled incoming calls from providers, agents and members.
  • Answered 40-50 calls daily while multi tasking.
  • Verified health insurance benefits to providers and members with 98% accuracy on every call.
  • Would help members locate in network doctors and hospitals.
  • Responsible for documenting all calls in system while customer was still on call.
  • Trained new employees on policy and system requirements.

Customer Service Specialist

Nationwide Insurance Company
Dublin
01.2002 - Current
  • Resolved difficult inquiries from members that required delicate and immediate attention.
  • Able to diagnose the problem and provide an effective solution quickly.
  • Ability to work on my own in a high pressured customer service environment.
  • Appointed by management to handle calls that required research and able to answered calls with a high degree of accuracy and efficiency while meeting department performance goals.
  • The ability to remain calm under pressure.
  • Possessed comprehensive knowledge of health insurance policies and procedures.
  • Enter medical claims into the data entry system With 97% accuracy.
  • Would respond in writing to inquiries from policyholders, agents, providers, and government agencies.

Education

high school diploma or equivalent -

Eastmoor high school
Columbus, Ohio

Some College (No Degree) -

Columbus State College
Columbus, Ohio

Skills

  • Microsoft offic
  • Efficient with outlook
  • Word
  • Excel

Timeline

Customer Service Specialist

JC Pennys
01.2021 - Current

Customer Service Representative

Healthscope benefits
01.2019 - Current

Customer Service Specialist

Nationwide Insurance Company
01.2002 - Current

high school diploma or equivalent -

Eastmoor high school

Some College (No Degree) -

Columbus State College

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