Carla Oshima

• Verified student grades, attendance and schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Taught students to navigate college applications process.
• Assisted with admissions process, financial aid process and obstacles that arose.
• Executed lesson plans on alternate days
• Communicated with parents to encourage active parental participation in education.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.

RETURN TO SCHOOL SPECIALIST - CULTURE 9/21 to 12/21

• Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
• Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
• Maintain community expectations per school’s culture vision.
• Kept school in full compliance with established policies, legal requirements and student safety standards.
• Built productive relationships with parents of students facing difficult situations at school or at home.
• Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.

• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Supervised, directed and motivated high-quality performance from Home Care Aides staff.
• Administrate average of 60 client’s case files that are received from Illinois Department of Aging and other Managed Case Organizations, and create plans of care, for assigned Home Care Aides, that implement services for their designated clients
• Provide supervision, orientation, consultation, and participant-focused training to team of 40 Home Care Aides.
• Manage assigned staff’s work schedule, and maintain and utilize effective tracking programs and systems to continuously monitor direct service staff assignments, service delivery, conduct ongoing supervisory visits, and complete Case Action Notices
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
• Assessed clients for abuse and neglect to compile documentation for court reports.

• Communicate with customers in order to establish personal connection to customize services to meet customer needs
• Worked independently with minimal supervision.
• Devised processes to boost long-term business success and increase profit levels.
• Demonstrated consistent track record of overachieving sales quotas.
• Explained services and products to customers in friendly and engaging way.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Reviewed financial accounts for accuracy and resolved discrepancies.
• Participated in successful efforts to grow revenue by $8 per car at 255 car branch, which helped operating profit increase by $150 per car after subtracting operating expenses
• Refine operations and maximize efficiency while short-staffed at beginning of COVID-19.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Enhanced sales by comparing benchmarks from previous years’ financial performance relative to Dollar Sales per Transaction and Sales Multiples Percentages
• Contributed to 25% growth in “Year to Date” sales compared to previous fiscal year.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Planned team-building exercises to increase employee performance and job satisfaction.