Carla Page
Graham,WA
Summary
Experienced in office settings and customer service across various industries, dedicated to efficiently completing work and helping organizations meet their core value goals. Strong leadership experience, and critical thinking skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs. Polite and professional, successfully applies strong communication and problem resolution skills to each customer issue. Consistently surpasses productivity and quality targets in high-volume settings, while also building long-lasting, loyal customer relationships. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, results-oriented, with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
35
35
years of professional experience
Work History
Customer Service Agent (CSA), Crossed Utilized Agent (CUA), Ground Security Coordinator (GSC), Security Identification Display Area (SIDA clearance), Trainer
Allegiant Airlines
12.2016 - 07.2023
- Perform the essential functions of these positions, provide service at the counter, boarding
- All ramp functions, including bag handling, while securing areas of operation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded proactively and positively to rapid change.
Teller
US Bank
01.2009 - 01.2010
- Customer Service, cash handling, accuracy, till reconciliation, keyboarding and 10 key by touch, cross selling and referring customers, identification verification.
Customer Representative Crafting and Hobby Supplies
Archivers
01.2008 - 01.2009
- Customer services, sales, cash handling, merchandising, opening and closing duties, loss prevention, inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Pilates Instructor
Andover YMCA
01.2006 - 01.2007
- Led Pilates classes in individual and group settings, designed specifically to the individual's needs and health requirements
- Ensuring the client's safety, made recommendations to enhance the health outcome.
Corporate Travel Agent
Lima Tours Travel Agency
01.1993 - 01.1998
- Customer service, provided travel options for corporate clients (over 800 Expats), coordinated and led detailed tours during the 10B
- Shell-Camisea Gas and Oil Exploration Project
- Performed within corporate budgets, proficient with Sabre software, keyboarding, multi-line phones.
Corporate Travel Agent
Creditur Travel Agency
01.1989 - 01.1991
- Managed corporate travel through the International Potato Center (Over 300 foreign researchers)
- Met deadlines, schedules and budgets
- Utilized Sabre software, keyboarding, multi-line phones.
- Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
- Increased client satisfaction by providing personalized and efficient corporate travel planning services.
Education
Associates of Arts in Business Administration - Business Administration
11.2015
Certification in Business Administration - Business Administration And Management
03.2015
Skills
- Customer/Client focused
- Strong interpersonal skills
- Effective office administration functions
- Able to multitask and remain organized
- Work ethic and self-motivation
- Attention to detail
- Performs well under pressure
- Bilingual fluent in English / Spanish
- Microsoft Office Suite proficiency
- Time management
- Problem Resolution
- Customer Service
- Outstanding communication skills
- Empathetic and genuine
- Exemplary work ethic
- Critical Thinking
- Building rapport
- Coordination
- Follow-up skills
- Money handling abilities
- System implementation
- Documentation
- Office equipment proficiency
- Information Security
- Travel Planning
- Clerical Support
- Prioritization
- Reading Comprehension
- Account updating
- Project management abilities
- POS systems expert
- Customer Education
- Stock management
- Brand representation
- Conflict Mediation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Agent (CSA), Crossed Utilized Agent (CUA), Ground Security Coordinator (GSC), Security Identification Display Area (SIDA clearance), Trainer - Allegiant Airlines
12.2016 - 07.2023
Teller - US Bank
01.2009 - 01.2010
Customer Representative Crafting and Hobby Supplies - Archivers
01.2008 - 01.2009
Pilates Instructor - Andover YMCA
01.2006 - 01.2007
Corporate Travel Agent - Lima Tours Travel Agency
01.1993 - 01.1998
Corporate Travel Agent - Creditur Travel Agency
01.1989 - 01.1991
Charter College - Associates of Arts in Business Administration, Business Administration
Charter College - Certification in Business Administration, Business Administration And Management
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