Carla Panelo
Subway
Westmorland,CA
10
years of professional experience
Shift Leader for multiple organizations with more than 4 years of experience. Self-starter with outstanding communication and computer skills. Dedicated to delivering an exceptional guest experience. Leader capable of leading and motivating employees to achieve difficult performance and quality goals. Capable of decision-making, staying positive in high stress situations, and communicating in a fast-paced environment. Highly organized and efficient, communicates effectively with clients and stakeholders at all levels of the organization. Great motivator who effectively communicates responsibilities and tasks.
Work History
Sandwich Artist
1 Year 3 Months- Assembled sandwiches and salads according to customer requests and store preparation standards.
- Maintained clean prep areas, counters, and equipment throughout each shift.
- Handled cash and card payments accurately while following basic register procedures.
- Recommended menu items and add-ons to support customer choices and sales goals.
Food Service Partner
4 Months- Operated cash register to process cash, check and credit card transactions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Shift Leader
1 Year- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Shift Leader
4 Years 6 Months- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Worked with the team to improve efficiency on various projects
- Communicated with managers from other departments to maintain transparency
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
- Oversee corporate accounts and am in charge of auditing and receiving payments from business partners
- Provided excellent customer service in a timely manner.
Packer
5 Months- Examined orders for labeling, packaging, and contents
- Willingly worked extra hours and shifts to meet tight shipping deadlines during busy periods
- Completed more than 90 orders per day with efficient picking and packing of shipments
- Improved delivery efficiency by labeling and organizing containers correctly.
Education
Skills
Computer literate
Strategic Planning
Customer Service
Employee Training and Development
Team Oriented
Sales Techniques
Strong Work Ethic
Staff Management
References
REFERENCES
Mayra Ahedo
Manager
(720) 276-3896
Janella Scott
Manager
(909) 789-8048
Michelle Garro, Personal Reference
(626) 510-5197
Timeline
Sandwich Artist
Subway
04.2025 - 07.2026Read More
Food Service Partner
Scripps Health
02.2023 - 06.2023Read More
Shift Leader
McDonald's
02.2022 - 02.2023Read More
Packer
Amazon
07.2019 - 12.2019Read More
Shift Leader
Carl’s Jr
04.2016 - 10.2020Read More
Norco College
Read More
Eleanor Roosevelt High School
Read More