Carla Parker
Raleigh,NC
Summary
I am driven professional with a proven track record in Technical Support, Secretarial/Receptionist, exceptional in communication skills. My experienced in coordinating work activities successful outcomes by surpassing deadlines. Detail-oriented, organized, and meticulous employee. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service or data entry and achieve company goals.
Overview
23
23
years of professional experience
43
43
years of post-secondary education
Work History
Receptionist/Secretary Support/Floor Coordinator
Xerox Business Services, LLC
08.1995 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct off
- Resolved customer problems
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Operating shipping and receiving, copy center, mailroom
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Technical Support for Engineers
Life Cycle Engineering Inc.
09.1992 - 07.1995
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Receptionist/Secretary
Hazel Hill Apartments
06.1986 - 09.1992
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Applied U.S. Department of Housing and Urban Development Payments for each resident
- Accepted resident rental payment
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided clerical support to company employee's by copying, faxing, and filing documents
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Education
High School Diploma -
James Monroe High School
Fredericksburg, VA06.1977
Associate of Arts - Business Administration
Dorothea B Lane Secretarial School
Fredericksburg, VA 05.1982 - 05.2025
Skills
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
- Quality Control
Timeline
Receptionist/Secretary Support/Floor Coordinator
Xerox Business Services, LLC
08.1995 - 10.2009
Technical Support for Engineers
Life Cycle Engineering Inc.
09.1992 - 07.1995
Receptionist/Secretary
Hazel Hill Apartments
06.1986 - 09.1992
Associate of Arts - Business Administration
Dorothea B Lane Secretarial School
05.1982 - 05.2025
High School Diploma -
James Monroe High School
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