Carla Parker
Chesapeake,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
20
20
years of professional experience
Work History
Marine Painter
Huntington Ingalls Industries-Newport News Shipbuilding
Newport News, VA
10.2025 - Current
- Applied protective coatings to marine vessels, ensuring compliance with safety and quality standards.
- Prepared surfaces for painting through sanding, grinding, and cleaning techniques, ensuring optimal adhesion of paint products.
- Collaborated with team members to streamline painting processes, enhancing workflow efficiency.
- Inspected surfaces for defects prior to painting, ensuring optimal adhesion and finish quality.
Bartender
Tropical Delight
Virginia Beach, VA
11.2021 - 10.2026
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Serving over 50 customers in fast paced environment.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Developed new signature cocktails to support bar marketing brand and increase profits
- Recruited and trained new bartenders and barbacks to help maintain talented team
Sr. Risk Coordinator (Escalated Call Unit)
Capital One
Chesapeake, VA
12.2022 - 09.2025
- Demonstrated ability and willingness to learn
- Possessed strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrated strong customer focus that is rooted in empathy
- Communicated effectively with peers, management and customers, using appropriate methods of communication for role
- Exercised good judgment and independent decision-making skills
- Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs
- Demonstrated exceptional listening, questioning, call control and de-escalation techniques
- Proactive with effective time management and organizational skills
- Displayed dependability with solid attendance record
- Handled average of 24 calls per day
Sr. Risk Coordinator
Capital One
Chesapeake, VA
08.2017 - 12.2022
- Managed over 30 inbound and outbound collection calls.
- Performed account level research.
- Overcame objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities.
- Become familiar with and follow Company guidelines and procedures (computer based training, class-room training, timecards, e-mail, training, etc).
- Attended team meetings.
- Updated account information and complete appropriate documentation to ensure accurate reporting on accounts.
- Facilitated agendas for agents returning from leave of absence
- Orchestrated side by sides to pair agents for call listening sessions
- Performed coaching for agents during live call listening sessions
Cosmetologist
Hair By Car
04.2014 - 06.2021
- Managed appointment book and online booking of over 100 clients.
- Analyzed hair and scalp condition, provide basic hair care treatment as well as educate clients on hair care.
- Create repeat business by developing long-term relationships with regular clients.
- Set up workstation with necessary products, equipment and supplies prior to appointments.
- Upholding standards of sanitation and sterilization as directed by law.
- Marketing and promoting business along with any weave extension line to increase business sales and clientele.
- Developed new hair styling techniques using creativity and knowledge of trends.
Sr. Risk Representative
11.2016 - 08.2017
- Managed over 30 inbound and outbound collection calls.
- Provided thorough and accurate documentation to accounts.
- Maintained superior quality assurance results.
- Servicing accounts by investigating problems and finding resolutions to create positive customer experience.
- Conducted extensive customer interaction via inbound and outbound calls.
- Updates account information and complete appropriate documentation.
- Performed account level research.
- Overcame objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities.
Customer Care Advocate
Panasonic North America
01.2007 - 01.2013
- Managed wide variety of customer services and administrative tasks to resolve customer inquiries in efficient, empathetic manner.
- Earned 100% marks in all categories including communication, listening and problem solving skills.
- Performed various secretarial/clerical duties such as sorting incoming communication data, documenting, photocopying, faxing, mailing, and organizing filing systems.
- Answered average of 60-80 calls per day.
- Provided elevated customer experience to generate loyal clientele.
- Promptly responded to general inquiries via telephone, mail, e-mail, web chat and fax.
Education
Associate of Arts - Cosmetology
Rudy and Kelly Academy
Beach, Virginia03-2014
High School Diploma -
Deep Creek High School
Chesapeake, VA06-2005
Skills
- Critical Thinking
- Active Listening
- Dependable and Responsible
- Customer Service
- Relationship building
- Written Communication
- Team building
- Flexible
- Leadership
- Surface preparation
- Hazardous materials handling
- Safety procedures
- Confined space work
- Brush painting
Timeline
Marine Painter
Huntington Ingalls Industries-Newport News Shipbuilding
10.2025 - Current
Sr. Risk Coordinator (Escalated Call Unit)
Capital One
12.2022 - 09.2025
Bartender
Tropical Delight
11.2021 - 10.2026
Sr. Risk Coordinator
Capital One
08.2017 - 12.2022
Sr. Risk Representative
11.2016 - 08.2017
Cosmetologist
Hair By Car
04.2014 - 06.2021
Customer Care Advocate
Panasonic North America
01.2007 - 01.2013
High School Diploma -
Deep Creek High School
Associate of Arts - Cosmetology
Rudy and Kelly Academy