Summary
Overview
Work History
Education
Skills
Timeline
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Carla Patterson

Kissimmee,FL

Summary

Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.

Overview

18
18
years of professional experience

Work History

Travel Agency Co-Owner

Grand Adventures
03.2023 - Current
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Non Sales Support

Buckle
02.2014 - Current
  • Developed solutions to sales challenges and maximized business opportunities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Used in-store system to locate inventory and place special orders for customers.

Salon Owner/Operator

Carla's Hair Salon
06.2005 - Current
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Learned and remained updated on statutory requirements and regulations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and appointment scheduling.

Travel Agent

Magic Plus Travel
06.2016 - 06.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.

Education

Certificate - Cosmetology

Pittsburgh Beauty Academy
Charleroi, PA
09.1997

High School Diploma -

West Greene High School
Waynesburg, PA
06.1996

Skills

  • Staffing
  • Recruiting and Training
  • Budget Development
  • Customer Retention
  • Policy and Procedure Implementation
  • Systems Management

Timeline

Travel Agency Co-Owner

Grand Adventures
03.2023 - Current

Travel Agent

Magic Plus Travel
06.2016 - 06.2023

Non Sales Support

Buckle
02.2014 - Current

Salon Owner/Operator

Carla's Hair Salon
06.2005 - Current

Certificate - Cosmetology

Pittsburgh Beauty Academy

High School Diploma -

West Greene High School

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Carla Patterson