Carla Pavon
Keyport
Summary
Dynamic Cashier Manager with a proven track record at Planet Bagels, enhancing customer satisfaction and streamlining cash operations. Excelled in cash handling and management, alongside mentoring staff to peak performance. Known for exceptional customer service and a knack for fostering positive relationships, significantly boosting repeat business without relying on day-to-day task descriptions.
Experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management.
Overview
2
2
years of professional experience
Work History
Cashier Manager
Planet Bagels
05.2023 - 02.2025
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Cashier Team Lead
Casa Pelaez
12.2022 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Collaborated with management to develop strategies for improving the overall shopping experience.
Education
High School Diploma -
Matawan Regional High School
Matawan Nj Associate Degree in Nursing - Phlebotomist
Brookdale Community College
Lincroft, NJ03-2025
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Documentation and reporting
- Staff training
- Punctual and reliable
- Time tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Manager
Planet Bagels
05.2023 - 02.2025
Cashier Team Lead
Casa Pelaez
12.2022 - 03.2023
High School Diploma -
Matawan Regional High School
Associate Degree in Nursing - Phlebotomist
Brookdale Community College
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