Summary
Overview
Work History
Education
Skills
Timeline
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Carla Peake

Fort Wayne,IN

Summary

Proven leader with extensive experience at Walmart, adept in inventory control and fostering team unity. Excelled in enhancing store performance through strategic problem-solving and effective communication, significantly raising customer satisfaction. Skilled in recruiting and mentoring staff, driving both operational efficiency and a positive work culture.

Overview

20
20
years of professional experience

Work History

Coach, ASM

Walmart
11.2014 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Hourly Supervisor

Walmart
02.2005 - 09.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

No Degree - College Start

Sophia
01-2025

High School Diploma -

Northrop High School
Fort Wayne, IN
06-2002

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Safety awareness
  • Problem-solving
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management

Timeline

Coach, ASM

Walmart
11.2014 - Current

Hourly Supervisor

Walmart
02.2005 - 09.2013

No Degree - College Start

Sophia

High School Diploma -

Northrop High School

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Carla Peake