Carla Perez
Overview
4
4
years of professional experience
Work History
Human Resources Intern
NBC Sports Bay Area
09.2023 - Current
- Assisted with the comprehensive management of interns, serving as their primary point of contact, facilitating their integration into the organization, and developing feedback surveys to gauge mid-point and end-of-internship experiences.
- Led the I-9 COVID recertification project to ensure compliance with federal regulations and company policies.
- Conducted thorough audits of production employee files, identifying and addressing discrepancies to maintain accurate and up-to-date records.
- Managed the execution of overtime and meal penalty reports within the company's timekeeping system, contributing to the effective monitoring labor costs and regulatory compliance.
- Supported the HR Manager with the development and implementation of a succession planning strategy, helping to ensure business continuity and staff development within the organization.
Guest Experience Concierge, Guest Services
Golden State Warriors
10.2022 - Current
- Support basketball operations during game days in family and friends lounge of the team players.
- Greet family and friends upon their arrival, providing a warm welcome and introducing them to the team's facility.
- Assist with parking garage check ins and escort to seats.
- Provide excellent guest experience service to fans by checking and scanning tickets, giving out wristbands to patrons', helping with questions, locating seats, and proving guidance around the Chase Center.
- Work closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Coordinate arrivals and departures of VIPs.
- Communicate improvements, concerns, and performances regarding sporting event with Guest Experience supervisors.
- Review upcoming events and planned for expected challenges.
- Demonstrate enthusiasm and interest for providing exceptional guest service, and creating memorable experiences.
People Operations/Human Resources Intern
Golden State Warriors
07.2023 - 08.2023
- Summer Intern: 8 weeks
- Selected as one of 27 interns out of 3,200 applicants, demonstrating a highly competitive and rigorous selection process.
- Developed and implemented onboarding for 80 union employees from Local 16, out of San Francisco, to work as stage technicians.
- Processed employee I9 documents into Sterling Talent Solutions and integrated them into our UKG software system for management and human resources services.
- Drafted technical documents and created social media content for TikTok, showcasing company events and behind-the-scenes experiences working for the Golden State Warriors.
- Produced technical documents and social media posts on LinkedIn for employee promotion announcements and updates.
- Created a comprehensive team member handbook guide using Canva to address common questions, employee benefits, parking, ERGs, and relocation information.
- Designed a back-of-house poster using Canva to communicate code of conduct policies to union workers.
- Assisted in planning and executing training sessions, fostering effective communication among employees and equipping them with the necessary skills.
- Contributed to efforts aimed at optimizing employee engagement, diversity, equity, and inclusion by actively participating in DEI and ERG meetings, sharing innovative ideas and insights.
Coaching Staff Member
Skyhawks Sports Academy
07.2022 - 07.2023
- Maintained thorough knowledge of rules, game procedures, coaching techniques and current trends in soccer, basketball, and flag football.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Conferred with assistant coaches to determine weaknesses.
- Recognized for great training resulting in advancement to head coach for summer camp.
- Mainly work with beginner and intermediate youth athletes.
- This position was also a summer position while kids are out of school.
Tax Administrative Assistant
Tax Bears
01.2023 - 04.2023
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Communicate with clients regarding tax situations, providing guidance on financial decisions.
- Assist coworkers and staff members with special tasks on daily basis.
- Manage phone and email correspondence and handled incoming and outgoing mail.
- Organize and enter various tax document data such as W2s,1099, 1095, etc into tax software- Lacerte by Intuit.
- Write and distribute emails, correspondence memos, letters, and forms.
Administrative Assistant/Customer Service Representative
Roadrunner Transportation Services Inc.
09.2020 - 06.2022
- Recognized for excellent customer service and administrative duties, resulting to head of customer service operations in the office.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Primary monitor of customer service emails and partner emails.
- Data entry of customer information, payments, and partner relations.
- Scheduled office meetings and management appointments.
- Generated reports and worked with excel spreadsheets for reports.
Education
Bachelor of Science - Psychology; Concentration Industrial Organization
California State University - East Bay
Hayward09.2024
Associate of Arts - Psychology
Las Positas College
Livermore, CA05.2022
Skills
- Excellent Verbal and Written Communication skills
- High Attention to Detail
- Data Analysis
- Survey Development
- Tax software - Lacerte by Intuit
- 2 years of Microsoft Outlook
- 4 years of Microsoft Excel
- 1 year of SPSS Statistical Software
- Sterling Talent Solutions and UKG
- Canva
Objective
A disciplined and goal oriented professional seeking to expand my knowledge, skills, and passion for a rewarding and exciting opportunity in the sports and entertainment industry.
Timeline
Human Resources Intern
NBC Sports Bay Area
09.2023 - Current
People Operations/Human Resources Intern
Golden State Warriors
07.2023 - 08.2023
Tax Administrative Assistant
Tax Bears
01.2023 - 04.2023
Guest Experience Concierge, Guest Services
Golden State Warriors
10.2022 - Current
Coaching Staff Member
Skyhawks Sports Academy
07.2022 - 07.2023
Administrative Assistant/Customer Service Representative
Roadrunner Transportation Services Inc.
09.2020 - 06.2022
Bachelor of Science - Psychology; Concentration Industrial Organization
California State University - East Bay
Associate of Arts - Psychology
Las Positas College
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